Hi - I have tried to configure our Exchange 2007 SP1 server to automatically empty the Deleted Items folder after a set number of days (for the . Note, we do not have any Enterprise CALs for managing custom folders. In the Exchange Management Console: In Organization Configuration -> Mailbox -> Managed Default Folders I created a New Managed Folder Policy called Empty Deleted Items: Message type: All Mailbox Content Length of retention period (days): 5 Retention period starts: When item is moved to the folder Action to take at the end of the retention period: Permanently delete In Organization Configuration -> Mailbox -> Managed Folder Policies I have created a policy ("Purge Deleted Items") which I have linked to the Deleted Items folder (identified as a Managed Default Folder) Using myself as a guinea pig, I added the "Purge Deleted Items" policy to my Messaging Records Management in Recipient Configuration -> Mailbox -> Mailbox Settings In Server Configuration -> Mailbox -> <exchange server name> -> Properties -> Messaging Records Management tab I selected Use Custom Schedule under Schedule the Managed Folder Assistant and set it to run everynight 1AM to 5AM In the properties setting of the database storing my mail I set the Maintenance schedule to run daily from 1:00 A.M. to 5:00 A.M. I have email in my Deleted Items folder going back (i.e. deleted) several weeks and even though the event log shows the process starting as scheduled, no email that matches the criteria specified in the policy have been removed from my Deleted Items folder. I must be missing something, but I have no idea what it is. Maybe other (and wiser) users might see what I am missing. Many thanks in advance Peter

Check out this video on the process and ensure you've done the 5 steps: http://www.microsoft.com/resources/msdn/en-us/office/media/video/video.html?cid=ehlo&VideoID=e92a03d1-0989-42a5-b288-5cfbd3aad2d3&from=sharepermalink&src=v5:share:sharepermalink:uuids BTW, Exchange 2007 SP1 is no longer supported. You should update to SP3 ASAP. Mike Crowley | MVP My Blog -- Planet Technologies

Check out this video on the process and ensure you've done the 5 steps: http://www.microsoft.com/resources/msdn/en-us/office/media/video/video.html?cid=ehlo&VideoID=e92a03d1-0989-42a5-b288-5cfbd3aad2d3&from=sharepermalink&src=v5:share:sharepermalink:uuids BTW, Exchange 2007 SP1 is no longer supported. You should update to SP3 ASAP. Mike Crowley | MVP My Blog -- Planet Technologies