Exchange 2003 SP2: Marketing wants a server-based list of employer contacts so she can send a monthly newsletter. I created a Global Distribution Group and then created three test users as contacts. Gave them external smtp email addresses and made them members of this Global Distribution Group. However, the group does not appear in the address list when I click on TO: in Oulook 2003. What did I do wrong? Is there an explicit procedure somewhere I can follow? Thanks! Greg

1. Did you mail enable the distribution list? Can you see email address associated with it if you check the DL propoerties in AD users & Computers? 2. Can you see the DL via OWA? 3. Can you see the DL in online mode rather than cache mode? 4. Is this for all users or some? 5. Rebuils the MAPI profile and test 6. If you create a user account and mail-enable this user, does this user get a email address, can you email this new user? 7. Update the RUS via ESM - http://technet.microsoft.com/en-us/library/bb123665(EXCHG.65).aspxSukh

Sorry, been out of town on vacation, but will check your suggestions and post back what I find. thank you for your response sukh/Jeff Ren. Greg

Hi any uodate your issue Thanks Jeff TechNet

Jeff, still no resolution. I can send an email successfully to the email address that is associated with the DL, but the DL does not appear anywhere in my Outlook Address Book (or anyone elses). If I can discover how to make the address resolve when I hit CTRL-K this issue will be fixed. I compared the configuration of this distribution list with others that do work successfully and they are identical except that the recipient in the DL in question is of type "Contact" with an external SMTP address.

I found the problem, it works now! The problem was that we had migrated from another Exchange Server to a new one a few years ago. Whoever did the migration never changed the Recipient Update Services in Exchange System Manager from the old to the new server. Once I pointed the services in ESM at the existing mail server, (Recipients | Recipient Update Services) then voila, the group resolved with a CTRL-K in Outlook. Thanks Jeff, you inspired me to go back in one more time and poke around the settings. Greg