Hi,

I have a customer who has a Microsoft Exchange Server Account for their email, they are paying a substantial amount each month to have this and they really do not need to be paying so much.

They want to move their hosting away and just have a straight forward IMAP account, if they change Name Servers will they lose all of their emails, or are their emails actually stored on their PC?

Thanks in advance

I would suggest to:

- create mail accounts/addresses on a new hosting provider

- change MX and SPF records

- backup mailboxes either directly on mail server or by exporting mailboxes on end user machines to PST (standard mail format is OST)

- distribution of new access details to end users, reconfiguration of Outlooks/email clients.

- restore content of PSTs to Outlooks. Maybe I would suggest to make this step when Outlook is disconnected and check Outbox before reconnecting. After reconnecting imported items should be synced to server.

Also: If you use Office 365, you can consider using a different/lower plan to pay less.

PS: Also I would suggest to test this scenario on a test domain (if available)

• Edited by MStoppl 21 hours 56 minutes ago

I would suggest to:

- create mail accounts/addresses on a new hosting provider

- change MX and SPF records

- backup mailboxes either directly on mail server or by exporting mailboxes on end user machines to PST (standard mail format is OST)

- distribution of new access details to end users, reconfiguration of Outlooks/email clients.

- restore content of PSTs to Outlooks. Maybe I would suggest to make this step when Outlook is disconnected and check Outbox before reconnecting. After reconnecting imported items should be synced to server.

Also: If you use Office 365, you can consider using a different/lower plan to pay less.

PS: Also I would suggest to test this scenario on a test domain (if available)

• Edited by MStoppl Wednesday, May 13, 2015 9:30 AM

I would suggest to:

- create mail accounts/addresses on a new hosting provider

- change MX and SPF records

- backup mailboxes either directly on mail server or by exporting mailboxes on end user machines to PST (standard mail format is OST)

- distribution of new access details to end users, reconfiguration of Outlooks/email clients.

- restore content of PSTs to Outlooks. Maybe I would suggest to make this step when Outlook is disconnected and check Outbox before reconnecting. After reconnecting imported items should be synced to server.

Also: If you use Office 365, you can consider using a different/lower plan to pay less.

PS: Also I would suggest to test this scenario on a test domain (if available)

• Edited by MStoppl Wednesday, May 13, 2015 9:30 AM

Hi,

Sorry for the late reply, Thank you and I will try what you suggest

Hi,

I am not sure how to get the backup files, as the current providers are noty very helpful and all I have is access to a "microsoft Outlook Web App" section to login and maintain emails.

How many users are using Exchange mailbox? You could configure multiple POP3 accounts (1 per user) to download their mail to separate PST files. These files could be imported to new mail accounts.

Hi, as far as I am aware there is only one user, but this is confusing too...as the login email doe snot match the users email that we would send to

Login Example
phil.richards@domain.co.uk

Email that we would send to
phil@domain.co.uk