I have several users that are not able to see the Tracking option in Sent Emails. I use Exchange 2013 and Office 2013. These are all internal emails so they use the same Exchange server.  They still receive the Read Receipt and it goes directly to the Deleted Items folder but no Tracking Status is available.  I have tried different profiles, removed add-ins, used different PCs... and have not been able to figure out why all of the sudden the tracking status is not showing up for some of the users. Any help would be appreciated. All of our tracking options are set via Group Policy so the user cannot change them.  Are there any settings in Exchange for this or does it all get processed in the Outlook client?

I figured out the problem.  Certain users had a Rule created to move the Read Receipt to the Deleted Items folder.  Once I removed the rule, the Read Receipts were processed like they were supposed to be and the tracking status was available.