Hi Ethan,
For the "Print" option, by default it will show the default printer in the printer drop-down list, but you have the option to select whichever you'd like to use.
Not in my experience. That is what SHOULD happen. Instead, Outlook crashes after spending some time stubbornly trying to get information from the default printer.
We have multiple devices at home with Office 2013 installed. All of them behave exactly as I describe - "Print" doesn't work properly if we roam from one network to another, so we either have to change default printer and then use "Quick Print",
OR REBOOT.
For example, if I take my work laptop home but then disconnect from the VPN connecting me to the domain, the default printer (for the office) goes offline. From this point on, Outlook crashes when I choose "Print". The only way I can switch to
the printer on the home network without crashing Outlook is if I exit Outlook,
then change the default printer to the printer on the home network,
then use Quick Print.
Unless I reboot the PC, so it is fully convinced it's not at all connected to the office network.
It doesn't matter what the printer drivers are - this issue has been reproduced with 3 different Samsung printers, 4 HP laserjets, and a HP inkjet. It doesn't matter which OS it is either. The problem is reproducible on multiple devices, on Windows 7, Windows
8 and Windows 8.1 but only in Office2013.
I've had Windows since the days of Windows 3.0 and all versions of Office since Office v2 and I have never seen this problem with ANY app except Office 2010 and Office 2013. It is therefore specific to the way printing works in Office. Most apps, even old
16 bit apps (on 32 bit Windows 7/8) are perfectly happy to just let me choose the printer I want, from a common dialog, and they DON'T crash.
I've got a whole ZIP file of indicative WER appcrash and apphang events (from AppData\Local\Microsoft\Windows\WER\ReportArchive) that I can send over to support this.
Event log records two events for each crash:
Fault bucket 113534559, type 20
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 15.0.4667.1000
P3: 543d4297
P4: StackHash_5de1
P5: 6.1.7601.18247
P6: 521eaf24
P7: c0000374
P8: 00000000000c4102
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: 2d9db295-aca0-11e4-99a7-c361c02a2760
Faulting application name: OUTLOOK.EXE, version: 15.0.4667.1000, time stamp: 0x543d4297
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x694
Faulting application start time: 0x01d040ac6ecfe41c
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2d9db295-aca0-11e4-99a7-c361c02a2760
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