I have been given the task (as an administrative assistant) to create, delete and update the company's address book for our Outlook 2010.

I have no idea where to start as it is not at like the "contacts list".  Any guidance would be appreciated.

Not sure I am asking this in the correct forum either but was told to use the Tech Forum by someone in the normal "Outlook" forum, which actually scares me...

Thanks!

Who told you to do so?
The Global Address List is a representation of mail enabled objects within Active Directory. So without any administrator level permissions (or delegation rights) within your network environment, you can't do anything as a regular user.

Contact your corporate administrator to ask if you have the appropriate permissions and if he/she can supply the tools needed. You'll need to have RSAT (AD U&C) or EMC installed on your machine or some other 3rd party user management application. Your administrator will know.

Or simply contact your supervisor and let him/her take care of getting you the correct permissions and tools first before sending you on such a mission. This is not something you do from within Outlook and definitely cannot do as a regular user.

I am the executive admin for the President and Several Vice Presidents of my company.  So it came from a Vice President (one of the few who actually embraces IT).  We are going to AX and with only 3 people in IT they are so busy the info has not been updated in months and is way behind not to mention it doesn't seem to have a consistency regarding info being entering as far as fields.

I am NOT a computer wiz on the inside of a program but I can pretty much learn and use almost any software.  So that is why I was tapped for this project. Also, I am the one updating and maintaing several of the V.P.'s and the President's Contact List, so it just seemed natural for me to take this on.

I kind of thought I could just be given access to the list and then make changes with formatting and info and it would be that simple. Evidently, that is not the case. 

Any help would be appreciated but I understand if you cannot.

Thank you!

Dana

You're welcome!

You really need to talk with your IT Department to get yourself the proper permissions and tools. Once you have that and you need further support, feel free to post back.

I'm the domain admin of our organization here, and I'm in the exact same situation.  Just trying to edit the User details in the Global Address List.

I've made the change in Active Directory as well as the appropriate Mailbox under Recipient Configuration in the Exchange Management Console, but the changes do not show up in the Global Address List.  The changes are just miscellaneous user details.  In Outlook, I've done a Send/Recieve - Download Address Book and the changes don't show there.

Please help!

Assuming you are in exchange 2010

From the exchange management shell, you need to update the get-offlineaddresbook | update-offlineaddressbook

Update-GlobalAddressList -Identity "Default Global Address List"

Update-FileDistributionService 

Above steps will force update GAL

I must say that this is a poor reply with poor and unprofessional advice.

This 'Non-IT' person asked for technical help from a technical group and the technical reply was to ask her "Who told you to do this?"  Really?  I would rather ask the tech person 'Who told you to answer a question with a question?'

 We are all 'Non-IT' to those that know more IT than we do - THAT is why we ask questions! 

Just provide the answer or some link or else say "I can not help you because I don't know how" which would be more honest and not waste this clients and my time (I was seeking the same answer and still am).

I AM REPLYING TO THIS OLD ADVICE - I AM THE CEO AND THE IT PERSON.

Assuming you are in exchange 2010 (I AM IN 2013 - DOES THIS STILL APPLY?)

From the exchange management shell  (WHAT EXACTLY IS 'THE EXHANGE MANAGEMENT SHELL? HOW DOES ON GET THERE?)

, you need to update the get-offlineaddresbook | update-offlineaddressbook

Update-GlobalAddressList -Identity "Default Global Address List"

Update-FileDistributionService 

Above steps will force update GAL