I purchased the Microsoft Office Professional Plus 2010 through the Home Office Program in October 2012. Few weeks ago I formatted my notebook and now I am not able to reinstall the Microsoft Softwares again. 

The license number I have are : [Removed license number]

Every time I access the Microsoft link to download the programs I receive a negative answer. 

Could someone answer to me why this is happen? Is there any problem with this license?

Many thanks!

• Edited by Melon Chen CHNMicrosoft contingent staff, Moderator 1 hour 14 minutes ago Removed private information

Hi,

Based on the description, the issue is that you can't download the program for the Home Use Program. Since this is related to your license as well, we have limited access to it, please contact the local customer service to get support with this issue, thank you for understanding:

http://support.microsoft.com/gp/customer-service-phone-numbers/en-us

Regards,

Melon Chen
TechNet Community Su