Help problem installing lync file needed for deploying lync to users using microsoft deployment tool

Hi all

I am trying to deploy lync (Skype for business) to all our users using the office deployment tool to down required file.

I get the following error when I run the setup.exe /download command :

"couldn't install

we're sorry, we had a problem installing office program

is your internet connection working? do you have enough free space on your main hard drive?

please try installing again after you've checked the above.

error code: 30088-1007 (0) "

below is the configuration file setup i have used:

<Configuration>

  <Add SourcePath="\\69S4852\lyncdeploy" OfficeClientEdition="64" />
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
      <ExcludeApp ID="Access" />
      <ExcludeApp ID="InfoPath" />
      <ExcludeApp ID="Excel" />
      <ExcludeApp ID="Groove" />
      <ExcludeApp ID="InfoPath" />
      <ExcludeApp ID="Outlook" />
      <ExcludeApp ID="PowerPoint" />
      <ExcludeApp ID="Project" />
      <ExcludeApp ID="Publisher" />
      <ExcludeApp ID="SharePointDesigner" />
      <ExcludeApp ID="Visio" />
      <ExcludeApp ID="Word" />
    </Product>
      </Add>

  <Updates Enabled="TRUE" UpdatePath=" />

  <Display Level="None" AcceptEULA="TRUE" />

  <Logging Path="%temp%" />

  <Property Name="AUTOACTIVATE" Value="1" />

</Configuration>

can anyone help please, is this the right way to go about it, any solutions please

Thanks

ola

May 7th, 2015 3:30am

Hi,

Based on the provided information, this issue may be related to the proxy or firewall settings. My suggestions regarding this issue are listed below:

1. Temporarily turn off the antivirus software

Turn off the antivirus software on your computer, install Office, and then turn the antivirus software back on. If you need information on how to turn off your antivirus software, check which software is installed on your computer, and then go to the manufacturers website for information. If you do not know which antivirus software is installed on the computer, follow these steps.

2. Temporarily turn off the firewall

Turn off the firewall on your computer, install Office, and then turn on the firewall again.

In Windows 8 or 8.1, follow these steps to turn Windows Firewall off and on.

In Windows 7, follow these steps to turn Windows Firewall off and on.

If you are using a firewall from another manufacturer, go to their website for information about how to temporarily disable the firewall.

3. Temporarily turn off proxy settings

If you use your computer both at home and at work, proxy settings might cause problems when you are installing Office. Try disabling proxy settings in Windows by following these steps:
  1. Go to Control Panel, and open Internet Options.
  2. Click the Connections tab, and then click LAN settings.
  3. If the box next to Use a proxy server for your LAN is selected, clear it.
  4. Install Office.
If the problem continues, contact your IT department at work for additional help. Or, you can try to install Office at work instead of at home.

For details, you can refer to this kb below:

https://support.microsoft.com/en-us/kb/2696484

I hope the information is helpful.

Regards,

Melon Chen
TechNet Community Su

Free Windows Admin Tool Kit Click here and download it now
May 11th, 2015 2:50am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics