Help on exchange 2007 service down issue
I meet a difficult issue about exchange 2007 server these days. Every time i restart my server, my exchange service will not function well, it gives me lots of error logs as followings: Event Type:ErrorEvent Source:MSExchange System Attendant MailboxEvent Category:General Event ID:4001Date:11/22/2007Time:9:58:53 PMUser:N/AComputer:MATRIXDescription:A transient failure has occurred. The problem may resolve itself in a while. The service will retry in 56 seconds. Diagnostic information: Cannot open mailbox /o=Genera Corporation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=MATRIX/cn=Microsoft System Attendant.Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException: Cannot open mailbox /o=Genera Corporation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=MATRIX/cn=Microsoft System Attendant. ---> Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to make connection to the server. (hr=0x80040115, ec=-2147221227)Diagnostic context: ...... Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncacn_ip_tcp Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: Matrix.genera.com Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1527653632 Lid: 15000 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Pointer val: 0x0x02f3f550 (UnknownPtag) Lid: 19778 Lid: 27970 StoreEc: 0x80040115 Lid: 17730 Lid: 25922 StoreEc: 0x80040115 at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx) at Microsoft.Mapi.ExRpcConnection.Create(ConnectionCache connectionCache, ExRpcConnectionCreateFlag createFlags, ConnectFlag connectFlags, String serverDn, String userDn, String user, String domain, String password, String httpProxyServerName, Int32 ulConMod, Int32 lcidString, Int32 lcidSort, Int32 cpid, Int32 cReconnectIntervalInMins, Int32 cbRpcBufferSize, Int32 cbAuxBufferSize) at Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) at Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) --- End of inner exception stack trace --- at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, ADOrgPerson delegateUser, Object identity, OpenMailboxSessionFlags flags) at Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, ADOrgPerson delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Servicelets.SystemAttendantMailbox.Servicelet.Work() For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type:ErrorEvent Source:MSExchangeFBPublishEvent Category:General Event ID:8213Date:11/22/2007Time:10:06:06 PMUser:N/AComputer:MATRIXDescription:The Microsoft Exchange System Attendant service failed to create session for virtual machine MATRIX. The error number is 0x80040115. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type:ErrorEvent Source:MSExchange ADAccessEvent Category:Topology Event ID:2102Date:11/23/2007Time:1:13:07 AMUser:N/AComputer:MATRIXDescription:Process MAD.EXE (PID=2472). All Domain Controller Servers in use are not responding: lapalma.genera.com coppell.genera.com ONTARIO-New.genera.com aurora-new.genera.com suwanee-new.genera.com monroe-new.genera.com ns2.genera.com genera-video.genera.com For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type:ErrorEvent Source:MSExchange ADAccessEvent Category:Topology Event ID:2103Date:11/23/2007Time:1:13:37 AMUser:N/AComputer:MATRIXDescription:Process MAD.EXE (PID=2472). All Global Catalog Servers in forest DC=genera,DC=com are not responding: genera-video.genera.com For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type:ErrorEvent Source:MSExchange Message SecurityEvent Category:Devices Event ID:1006Date:11/23/2007Time:1:13:50 AMUser:N/AComputer:MATRIXDescription:The description for Event ID ( 1006 ) in Source ( MSExchange Message Security ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: , Microsoft.Exchange.Data.Directory.ADTransientException: Could not find any available Domain Controller. at Microsoft.Exchange.Data.Directory.ConnectionPoolManager.GetConnection(ConnectionType connectionType, ADObjectId domain, String serverName, Int32 port, Int32& maxRetries) at Microsoft.Exchange.Data.Directory.ConnectionPoolManager.GetConnection(ConnectionType connectionType, Int32& maxRetries) at Microsoft.Exchange.Data.Directory.ADSession.GetConnection(String preferredServer, Boolean isWriteOperation, Boolean isNotifyOperation, ADObjectId& rootId, Int32& maxRetries) at Microsoft.Exchange.Data.Directory.ADSession.GetReadConnection(String preferredServer, ADObjectId& rootId, Int32& maxRetries) at Microsoft.Exchange.Data.Directory.ADSession.Find(ADObjectId rootId, String optionalBaseDN, ADObjectId readId, QueryScope scope, QueryFilter filter, SortBy sortBy, Int32 maxResults, IEnumerable`1 properties, CreateObjectDelegate objectCreator, CreateObjectsDelegate arrayCreator) at Microsoft.Exchange.Data.Directory.ADSession.Find(ADObjectId rootId, QueryScope scope, QueryFilter filter, SortBy sortBy, Int32 maxResults, IEnumerable`1 properties, CreateObjectDelegate objectCtor, CreateObjectsDelegate arrayCtor) at Microsoft.Exchange.Data.Directory.ADSession.Find[TResult](ADObjectId rootId, QueryScope scope, QueryFilter filter, SortBy sortBy, Int32 maxResults, IEnumerable`1 properties) at Microsoft.Exchange.Data.Directory.SystemConfiguration.ADSystemConfigurationSession.Find[TResult](ADObjectId rootId, QueryScope scope, QueryFilter filter, SortBy sortBy, Int32 maxResults) at Microsoft.Exchange.Data.Directory.SystemConfiguration.ADSystemConfigurationSession.FindServerByFqdn(String serverFqdn) at Microsoft.Exchange.MessageSecurity.EdgeSync.ADAMUserManagement.RenewEdgeSyncCredentials(Dictionary`2 credentialProbeRecords). Could you please help me and have a look? I suffered by this issue for a month or longer, If i don't restart the server, it can work well althought there are some error log files in the eventlog. Thank you for any help.
November 23rd, 2007 8:35pm

Looks like connectivity issues. Can you ping one of your DCs? Is the time correct on the server?
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November 25th, 2007 11:16pm

If you restart the server, does the System Attendant service fail to start? Can you then start it manually? I had this same issue when I installed 2007. Configuring WINS fixed the issue. I have no idea why it fixed it but it did. If you run WINS in your environment, make sure it's configured on your Exchange server.
November 30th, 2007 2:50am

If Manage Auditing and Security Log right (SeSecurityPrivilege) was removed for Exchange Enterprise Servers or Exchange Servers security groups on some or all of the domain contorollers. You can refer to following URL: All Domain Controller servers are not responding: http://msdn2.microsoft.com/en-us/library/bb218446.aspx Thank you.
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March 14th, 2008 4:12am

Yes, it's indeed my case, i had to manually restart the service to make it work. But it can work after i restart the service. I will configure Wins service on this exchange server because i indeed have WINS running on my network. Thank you.
March 22nd, 2008 12:22am

I have the same problem, can't automatic start but manual can start OK error informantion Event Type: Error Event Source: MSExchange System Attendant Mailbox Event Category: General Event ID: 4001 Date: 6/23/2010 Time: 10:56:43 AM User: N/A Computer: servername Description: A transient failure has occurred. The problem may resolve itself in awhile. The service will retry in 56 seconds. Diagnostic information: Cannot open mailbox /o=AD01973/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=servername/cn=Microsoft System Attendant. Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException: Cannot open mailbox /o=AD01973/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=servername/cn=Microsoft System Attendant. ---> Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to make connection to the server. (hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncacn_ip_tcp Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: servername.AD01973.LOCAL Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1527653632 Lid: 15000 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Pointer val: 0x00000000051B94A0 Lid: 19778 Lid: 27970 StoreEc: 0x80040115 Lid: 17730 Lid: 25922 StoreEc: 0x80040115 at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx) at Microsoft.Mapi.ExRpcConnection.Create(ConnectionCache connectionCache, ExRpcConnectionCreateFlag createFlags, ConnectFlag connectFlags, String serverDn, String userDn, String user, String domain, String password, String httpProxyServerName, Int32 ulConMod, Int32 lcidString, Int32 lcidSort, Int32 cpid, Int32 cReconnectIntervalInMins, Int32 cbRpcBufferSize, Int32 cbAuxBufferSize) at Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) at Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) --- End of inner exception stack trace --- at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags) at Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString, Boolean useLocalRpc, Boolean ignoreHomeMdb) at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Servicelets.SystemAttendantMailbox.Servicelet.Work() For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: MSExchange System Attendant Mailbox Event Category: General Event ID: 4001 Date: 6/23/2010 Time: 10:57:39 AM User: N/A Computer: servername Description: A transient failure has occurred. The problem may resolve itself in awhile. The service will retry in 56 seconds. Diagnostic information: Cannot open mailbox /o=AD01973/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=servername/cn=Microsoft System Attendant. Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException: Cannot open mailbox /o=AD01973/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=servername/cn=Microsoft System Attendant. ---> Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to make connection to the server. (hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncacn_ip_tcp Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: servername.AD01973.LOCAL Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1527653632 Lid: 15000 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Pointer val: 0x00000000051B94A0 Lid: 19778 Lid: 27970 StoreEc: 0x80040115 Lid: 17730 Lid: 25922 StoreEc: 0x80040115 at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx) at Microsoft.Mapi.ExRpcConnection.Create(ConnectionCache connectionCache, ExRpcConnectionCreateFlag createFlags, ConnectFlag connectFlags, String serverDn, String userDn, String user, String domain, String password, String httpProxyServerName, Int32 ulConMod, Int32 lcidString, Int32 lcidSort, Int32 cpid, Int32 cReconnectIntervalInMins, Int32 cbRpcBufferSize, Int32 cbAuxBufferSize) at Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) at Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) --- End of inner exception stack trace --- at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags) at Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString, Boolean useLocalRpc, Boolean ignoreHomeMdb) at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString) at Microsoft.Exchange.Servicelets.SystemAttendantMailbox.Servicelet.Work() For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: MSExchangeFBPublish Event Category: General Event ID: 8213 Date: 6/23/2010 Time: 10:57:45 AM User: N/A Computer: servername Description: The Microsoft Exchange System Attendant service failed to create session for virtual machine servername. The error number is 0x80040115. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. SQL
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June 23rd, 2010 6:34am

Hi lbc21cn, > I have the same problem, can't automatic start but manual can start OK > > error informantion > > Event Type: Error > > Event Source: MSExchange System Attendant Mailbox > > Event Category: General > > Event ID: 4001 Do not install the Exchange on a DC! To know why and to fix the issues have a look to this article: http://support.microsoft.com/kb/940845/en-us Best regards Christian
June 23rd, 2010 9:53am

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