Have to insert pin 3 times before signed or encrypted email will send (Outlook 2013) (Network Steve Forum)

Have to insert pin 3 times before signed or encrypted email will send (Outlook 2013)

I am having no issues sending the email after I sign or encrypt. The issue is the fact that I have to enter my pin 3 times in the Microsoft Smart Card Provider pop up window before it sends the email.

Any thoughts? I am running Windows 7 Pro 64bit SP1.

Edited by RobMountney Wednesday, July 08, 2015 7:46 PM

July 8th, 2015 7:45pm

Thank you for the reply Melon. I have updated the driver for the smart card reader and nothing. I have performed every possible step from militarycac.com as well and still the same issue persists. Like I said, the smart card works and it signs as well as encrypts but I have to put in my pin 3 times before it will send. It is happening to all the computers in my office, not just mine.

Edited by RobMountney Thursday, July 09, 2015 2:51 PM

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July 9th, 2015 11:19am

Hi Rob,

Have you figured out which add-ins caused the issue?

Regards,

Melon Chen
TechNet Community Su

July 12th, 2015 9:30pm

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