The problem is it reformats your original image to fall within this shape below. Everything within that triangle is white and your original image only shows through the remaining part of the oval. I have attached a Word document with a few examples. It cuts off part of the logo, signatures, etc. 

So far, we have found this occurring in 2 situations:

1. .docx is generated in third party application. We open this in Word 2003 and save as .doc. Then if that .doc is then opened by someone else using Word 2010 or 2013, it has this issue.

2. The other situation was just a .doc created (outside of the third party application) that is used as a VBA component. If they open that .doc in Word 2013 it has this issue but other .doc files are fine.

One other note, we can open these files in Word 2003 and 2007 and the images look fine. It only happens when opening in Word 2010 or 2013.

Has anyone experienced this or have any suggestions? I have tested both .tif & .jpg to see if the original image format made a difference and it doesnt appear to. Unfortunately, its impacting tens of thousands of Word docs stored in archive.

I don't see where I could upload a file, but I do have example documents.

Thanks,

Dawn





• Edited by Dawn Cox 22 hours 4 minutes ago
• Moved by Fei XueMicrosoft contingent staff 5 hours 53 minutes ago

Hi Dawn,

Since this forum is discussing about developing Word and your issue is more related about product of Word, I will move this thread to the more related forum.

Thanks for your understanding.

Best Regards,

Edward