Hi,
we are using exchange 2010. Yesterday someone noticed that the global address book is not up to date with the new users. i went to the Exch Shell and ran the update command. The next day, on one of my computers, i opened outlook and saw
a bunch of new names. However, on a different computer running outlook (2010), the new names were NOT showing up.
What should i do

thanks

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HAve them manually download the Address Book via Outlook.
Send/Receive Tab - Download Address Book

and see if that updates it.
If not, close Outlook, delete the *.oab files on disk and download the OAB from Outlook again.

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i deleted the oab files and tried to download the oab again - same results, all my new users are not showing up.
other thoughts?

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On the computer that shows the new users, is Outlook in online or cache mode?

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it is in online mode.

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based on your question = i went to my settings and changed the cached mode on online and saw the gal. i deleted teh oab files and changed back to cached mode and voila - it worked.
Question, how do i resolve this issue for my institution shy of going to every computer and doing this little operation?

thanks

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I am assuming that there are some emails in your "Sync Issues" Outlook folder. So please post the following:
1) Post the Sync Issues folder errors
2) Run a Test Email Autoconfiguration from your Outlook by Crtl-right clicking on the Outlook icon in your system tray. Uncheck the two Guessmart boxes. Post the results of all the URLs
3) Post the output of Get-OABVirtualDirectory | flTim Harrington - Catapult Systems -
http://HowDoUC.blogspot.com


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Individual users could be instructed to do this.
That would probably be the quickest way.
A GPO can force cache or online mode, but on a case by case basis, its probably easier to simply document the steps you took and have users do this for their own workstations if they encounter the problem.

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thank you - i will run those steps on a non-updated system on tuesday when i return.
thanks

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as we started fixing systems - turns out all we need to do is close outlook and remove .oab files (as perviously suggested - not sure why that didn't work on first system i tried).
Unfortunately, doing a search for *.oab rarely works - generally i have to open cmd (as admin) and browse through their profile to find them and delete them. a lot depends on xp vs win7 and outlook 2007 vs 2010. only a few users have been
able to successfully do it themselves.
going to online mode works fine though.

thanks

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I think in some cases, they'll need to change the search criteria to look for system/hidden files.

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