Hi Friends,

I employ a Office Web App server with exchange 2013, but when i  preview .doc files, i got error :

"Sorry, there was a problem and we can't open this document.  If this happens again, try opening the document in Microsoft Word"

I configured farm on the OWA server and Set-OrganizationConfig  on Exchange server.

Please help me for this case.

Thank in advance.

Hi,

Please verify that you have configured the Office Web App Server URL correctly, take the following steps to check:

• Run the following Shell command:

    Get-OrganizationConfig | Format-List WACDiscoveryEndPoint

• Verify that the correct URL is listed for the WACDiscoveryEndPoint attribute.
• Once you verify that the URL is successfully updated, recycle the MSExchangeOWAAppPool on your CAS servers.
• At this point when users log on to OWA, the CAS server will perform Office Web Apps discovery on the URL you configured. In the CAS server application event log, look for event ID 142 with source MSExchange OWA. This event indicates a successful Office Web Apps discovery, and OWA will use Office Web Apps to render attachments.
• If you see event ID 141 with source MSExchange OWA, it means the CAS server was unable to locate the Office Web Apps on the given URL, In this case, make sure that the URL you configured is correct.

Best Regards.