Free/Busy availability and Out of Office not working after Exchange 2003 to Exchange 2010

We just migrated from Exchange 2003 to Exchange 2010 as an intermediate step before we get to Exchange 2013.  I want to make sure everything is working OK before we start the migration to Exchange 2013.  

The users have Outlook 2010, and there are 2 issues.  They can't view free/busy times for other people using the scheduling assistant, and they can't set their Out of Office messages.  If they go in through Outlook Web Access, then these features work!

I've searched the forums, and I see a few similar issues, but I don't think this is related to the .Net issue on the CAS server.

Any suggestions?

Thanks!

--Kent 

January 14th, 2014 7:06pm

Hi Kent,

Try checking the free busy info Outlook 2010 with running  /cleanfreebusy switch
Check the Free/Busy System Public Folder and pointed out to the correct server on each mailbox DB in Exchange 2010

Find the public folder replica database
get-publicfolder -Identity "\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY" -Recurse | fl name,Replicas

In E2k10 check if the exchange 2003 is added in the replica list. If not try adding them and check.
force Public folder content replication.

Please mark as helpful if you find my contribution useful or as an answer if it does answer your question.


That will encourage me - and others - to take time out to help you.
Regards,
Sathish

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January 15th, 2014 12:01am

There wasn't a replica for the get-publicfolder command for schedule/free busy.  Would that be the reason?

Thanks!

--Kent

January 15th, 2014 12:11am

One additional piece of information - All users that have Outlook installed on their local machines (laptop/desktop) are having this issue.  There is a Citrix server with the same version of Outlook and if you login to Citrix it is working fine.

Any ideas? 

--Kent

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January 15th, 2014 11:47pm

Hi Kent,

I suggest running "Test E-mail AutoConfiguration" on Outlook, if there is anything abnormal, please post the result.

 

Thanks

Mavis

January 16th, 2014 7:24am

check if any solution at the below link works for you.

http://community.spiceworks.com/topic/216467-outlook-2010-scheduling-assistant-no-free-busy-information-could-be-retrieved

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January 16th, 2014 11:04am

Hi Kent,

Any update?

 

Thanks

Mavis

January 21st, 2014 3:26am

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