I was told to remake the question here. There isn't much new info on the old question, but just in case the answer is there, I'll have the link readily available.

Good morning everyone:

I'm assisting with an email migration at my job. The user has an email account. This email account is attached to a physical Windows user. I do not have access to the user credentials of that account, but I can get access to the email. I have attached the email to my own Outlook (running 2013) and I'm also able to access this email via the Outlook Web app.

I have created a second email address. This second email address is a shared account. I have access to this account in my Outlook and also have access to this account in the Outlook Web app..

I have set up forwarding in the old email address. Email does get forwarded, sometimes. The old inbox has email being sent to specific folders. It seems email that gets sent to specific folders DO NOT forward to the new inbox. It seems email only forwards from the old account when the email is sent to the Inbox of that account and NOT a specific folder.

The user is getting frustrated and I cannot see any reason as to why the email isn't forwarding. I have created the same folder structure in the new account. The email still does not forward. I haven't created the same rules that are in the old account inside the new account; though that would take quite some time giving that there are a ton of folders with most of them having subfolders, with more subfolders. =(

Does anyone have any suggestions as to why the email wouldn't forward?

Also, I have noticed another odd issue. During some troubleshooting, I created a test folder in the old account. I then made a rule to move all email sent by me to this test folder. However, when I send email it does not go to the test folder. It goes to the inbox. So now I'm even more confused. This isn't the scope of the issue, but I thought it was nice information to add. It may help lead to a solution if it's a slightly common problem.

Thanks for any help y'all are able to provide!! I'd like to have some solution as soon as possible, be it temporary or permanent. Having to work on this one user is slowing my migration project down.

Let me know if you need any more information. And please let me know if I'm naming the software incorrectly. I have listed the software I'm using below, just in case I'm naming things wrong.

Windows 7 Professional (Service Pack 1) x64

Mircosoft Office 365 ProPlus

Office Updates: Version 15.0.4675.1003 x32

Microsoft Outlook 2013