Hello I'm having a real problem with this os here goes: I have 2 users who have Blackberry Mobile's with Vodafone, since migrating from SBS2003 to SBS 2008 I have been unable to get them to send e-mails to each other. I have setup a Contact with an External E-Mail Address like example@mobileemail.vodafone.net and in the Delivery Options I have configured a forward. Everything works perfectly, both external and internal users can send an email and it will arrive in their mailbox and on their Blackberry's. The problem is when the send to each other from their Blackberry's obviously they send to their primary email address i.e. example@ourdomain.com the message arrives in their mailbox but they get an NDR which reads: Delivery has failed to these recipients or distribution lists: example@mobileemail.vodafone.net An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator. The following organization rejected your message: mail1.ourdomain.com. So everyhting works as expected with the exception that the two users cannot send e-mail to each other whilst they are out on the road via their blackberry becuase OUR MS Exchange 2007 Server rejects the message. As the users are the two primary directors in charge of sales it's critical that they share information and updates by email Does anyone have any suggestions?

What is the configuration of your blackberry's account on the device? Since you dont seem to have a BES server, are they using Pop/Imap to vodafone? if so what is the SMTP server setting on the device?

Hello To be 100% truthful I don't honestly know, this was setup by the mobile phone provider and it worked perfectly in SBS2003 with a similar/identical configuration. If I understand it correctly they connect to a BES Server provided by Blackberry for Vodafone customers "@srs.bis7.eu.blackberry.com" this server then sends and receives the mail to their example@mobileemail.vodafone.net address. However that's not the problem, it is our MS Exchange 2007 Server that is rejecting the mail, as I said everything works except sending, forwarding, CC from one Blackberry to the other. Normal Routing is as follows: Sender -> Our Mail Server -> Exchange Mailbox -> Copy sent to example@mobileemial.vodafone.net The route that will not work is: example@mobileemail.vodafone.net -> srs.bis7.eu.blackberry.com Server -> Our Mail Server -> Exchange Mailbox – Copy rejected by our Server for example2@mobileemial.vodafone.net It gets as far as our server but our server will not send it to the Vodafone server. This only happens when one user is sending to the other user, all other scenarios seem to work as expected.

I don't understand why a contact is needed to forward to example@mobileemail.vodafone.net. If the user has BIS or BES, the email was arrive to their device without the contact. What's likely going on is when internal user besuser1@yourdomain.com sends to besuser2@yourdomain.com, your Exchange forwards to the contact, vodafone.net receives it and probably routes it back to besuser2@yourdomain.com and your mail server rejects it. Delete the contact (after saving the settings of course) then have them test. I don't think the contact is necessary for the BES\BIS to work.James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

Hi Thanks for bearing with me on this, the Blackberry’s send and receive e-mail via the Vodafone email service so they are not directly connected to our server, they have their own individual e-mail address that are nothing to do with my domain. The configuration is such that our e-mail server forwards a copy of the users e-mails to their Vodafone e-mail account. The sender will send a message to user1@ourdomain.com which arrives at our server and a copy is then forwarded to the Blackberry via Vodafone. In reverse the Blackberry users send an e-mail from user1@mobileemail.vodafone.net with the settings configured for “Reply to user1@ourdomain.com” Everything works fine except that if user1 sends and e-mail from their Blackberry to User 2 they receive a NDR from our Exchange server, the message will arrive in their Outlook but the server will not forward it their Vodafone e-mail address No other services are affected and the problem is only present with these two users (who are the only two with Blackberry’s)

It sounds like a relay issue causing a rejection from your own server. Your email server is trying to send out as user1@mobilemail.vodafone.net through your mail server to user2@mobilemail.vodafone.net which is an external relay. The method you're doing which the contacts and forwarding is very convuled. If the user has a BIS subscription, they can add their work email so you don't have to configure these contact forwarders to make it work. James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

Hi The problem is that it's not a BIS/BES subscription in the true form it's a work around that the phone provider sold the end users It worked like this in SBS2003 the only difference is SBS2008 & Exchnage 2007, there must be a setting that will stop the server from issuing an NDR, I think you are correct that it's a relaying issue but I don't have an alternative configuration available

Can you post the entire NDR, there should be more description and failure code.James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

<form id="aspnetForm" action="edit" enctype="application/x-www-form-urlencoded" method="post"> <input id="__VIEWSTATE" name="__VIEWSTATE" type="hidden" value="/wEPDwULLTEzNzk0MzkwMDlkZD6SorGRLWx4w+alHb7GRMyulXR+" /> </form> Exchange Server TechCenter <input id="SearchTextBox" class="TextBoxSearch TextBoxSearchIE7" name="SearchTextBox" type="text" /><input id="SearchButton" class="SearchButton" name="SearchButton" src="http://i1.social.microsoft.com/globalresources/Images/trans.gif" type="image" /> Sign out United States (English) Australia (English)Brasil (Português)eská republika (eština)Danmark (Dansk)Deutschland (Deutsch)España (Español)France (Français)Indonesia (Bahasa)Italia (Italiano)Magyarország (Magyar)România (Român)Singapore (English)Türkiye (Türkçe) () () () () () () () () () ASTIC-UK Resources for IT Professionals Home20102007LibraryForumsPartners Exchange Server TechCenter > Exchange Server Forums > Admin > Forward External Emails EX2K7 on SBS2K8 Bounces > d896cb43-f36c-4a2a-9511-b38135b1d9a9 <form action="/Forums/en-US/exchangesvradmin/thread/e4d07478-9054-474f-886f-29b3a1a0d30f/d896cb43-f36c-4a2a-9511-b38135b1d9a9/edit" enctype="application/x-www-form-urlencoded" method="post"> Edit Message <textarea cols="100" rows="20" name="body"><p>Hello Jmes</p> <p>Full copy as requested:</p> <p style="margin:0cm 0cm 0pt"><span style="font-size:small"><span style="font-family:Times New Roman"><strong><span>From: </span></strong><span><a href="mailto:postmaster@ourdomain.com">postmaster@ourdomain.com</a> </span></span></span></p> <p style="margin:0cm 0cm 0pt"><span style="font-size:small"><span style="font-family:Times New Roman"><strong><span>Date: </span></strong><span>Mon, 14 Feb 2011 10:59:05 &#43;0000</span></span></span></p> <p style="margin:0cm 0cm 0pt"><span style="font-family:Times New Roman"><span style="font-size:small"><strong><span>To: </span></strong><span>&lt;SRS0=EbWHqI=FL=mobileemail.vodafone.net=user2@srs.bis7.eu.blackberry.com&gt;</span></span></span></p> <p style="margin:0cm 0cm 0pt"><span style="font-family:Times New Roman"><span style="font-size:small"><strong><span>Subject: </span></strong><span>Undeliverable:</span></span></span></p> <p style="margin:0cm 0cm 0pt"><span><span style="font-family:Times New Roman; font-size:small">&nbsp;</span></span></p> <p><span style="font-size:small"><strong><span style="font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#000066">Delivery has failed to these recipients or distribution lists:</span></strong></span></p> <p><span style="font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;; color:black; font-size:10pt"><span style="color:#0000ff"><a href="mailto:user1@mobileemail.vodafone.net">user1@mobileemail.vodafone.net</a></span><br/> An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.</span></p> <p><span style="font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;; color:black; font-size:10pt">The following organization rejected your message: mail1.ourdomain.com.</span></p> <div style="text-align:center; margin:0cm 0cm 0pt"><span> <hr size="2"> </span></div> <p><span style="font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:gray; font-size:7.5pt">Sent by Microsoft Exchange Server 2007</span><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;; font-size:12pt"> <br/> </span></p> <span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;; font-size:12pt"> <p style="margin:0cm 0cm 12pt"><span style="font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;; color:gray; font-size:10pt">&nbsp;</span></p> <p><strong><span style="font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;; color:gray; font-size:10pt">Diagnostic information for administrators:</span></strong><span style="font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;; color:gray; font-size:10pt"></span></p> <p><span style="font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;; color:gray; font-size:10pt">Generating server: theitco.local</span></p> <p><span style="font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;; color:gray; font-size:10pt"><a href="mailto:user1@mobileemail.vodafone.net">user1<span style="color:#0000ff">@mobileemail.vodafone.net</span></a> <br/> mail1.ourdomain.com #554 Unknown Sender (#5.1.8) ##rfc822;user1@ourdomain</span></p> <p><span style="font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;; color:gray; font-size:10pt">Original message headers:</span></p> <pre><span style="color:gray"><span style="font-size:x-small">Received: from mail1.ourdomain.com (10.0.4.2) by MAIL1.ourdomain.local</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small"> (10.0.4.5) with Microsoft SMTP Server id 8.3.106.1; Mon, 14 Feb 2011 10:59:04</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small"> &#43;0000</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-Return-Path: </span><a href="mailto:SRS0=EbWHqI=FL=mobileemail.vodafone.net=user2@srs.bis7.eu.blackberry.com"><span style="color:#0000ff; font-size:x-small">SRS0=EbWHqI=FL=mobileemail.vodafone.net=user2@srs.bis7.eu.blackberry.com</span></a></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-Delivered: Mon, 14 Feb 2011 10:56:04 &#43;0000</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-Delivered-To: <font size="2"><a href="mailto:user1@ourdomain.com">user1</a></font></span><a href="mailto:user1@ourdomain.com"><span style="color:#0000ff; font-size:x-small">@ourdomain.com </span></a> </span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-Released: Mon, 14 Feb 2011 10:56:04 &#43;0000</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-Released-By: Matched contact <font size="2"><a href="mailto:user2@ourdomain.com">user2</a></font></span><a href="mailto:user2@ourdomain.com"><span style="color:#0000ff; font-size:x-small">@ourdomain.com</span></a> <span style="font-size:x-small"> in user accept list</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-Received: Mon, 14 Feb 2011 10:56:03 &#43;0000</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Received: (sendio-qmail 11906 invoked from network); 14 Feb 2011 10:56:04</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small"> -0000</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-SenderIP: 178.239.85.9</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-RemoteSenderIP: 178.239.85.9</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Authentication-Results: mail1.ourdomain.com; dkim=none (no signatures)</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-DKIMResults: NoSignature</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Received-SPF: pass (mail1.ourdomain.com: domain of srs.bis7.eu.blackberry.com designates 178.239.85.9 as permitted sender) client_ip=178.239.85.9; envelope_from=&quot;</span><a href="mailto:SRS0=EbWHqI=FL=mobileemail.vodafone.net=user2@srs.bis7.eu.blackberry.com"><span style="color:#0000ff; font-size:x-small">SRS0=EbWHqI=FL=mobileemail.vodafone.net=user2@srs.bis7.eu.blackberry.com</span></a><span style="font-size:x-small">&quot;; helo=smtp04.bis7.eu.blackberry.com; receiver=mail1.ourdomain.com; mechanism=&quot;ip4:178.239.80.0/20&quot;; identity=mailfrom</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-IP-Reputation: 178.239.85.9 neutral, ipclass:R3, risk-level: 10% (low)</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Sendio-MessageID: 1297680963.11899.1</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Received: from unknown (HELO smtp04.bis7.eu.blackberry.com) (178.239.85.9)<span style="">&nbsp; </span>by</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small"> mail1.ourserver.com with SMTP; 14 Feb 2011 10:56:03 -0000</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Received: from b28.c3.bise7.blackberry ([192.168.0.128])<span style="">&nbsp;&nbsp;&nbsp;&nbsp; </span>by</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small"> srs.bis7.eu.blackberry.com (8.13.7 TEAMON/8.13.7) with ESMTP id</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small"> p1EAJtIQ011131<span style=""> </span>for <a href="mailto:user1@ourdomain.com">user1@ourdomain.com</a></span><span style="font-size:x-small">; Mon, 14 Feb 2011 10:59:02 GMT</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-rim-org-msg-ref-id: 944322889</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Message-ID: &lt;</span><a href="mailto:944322889-1297681142-cardhu_decombobulator_blackberry.rim.net-1596366605-@b28.c3.bise7.blackberry"><span style="color:#0000ff; font-size:x-small">944322889-1297681142-cardhu_decombobulator_blackberry.rim.net-1596366605-@b28.c3.bise7.blackberry</span></a><span style="font-size:x-small">&gt;</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Reply-To: &lt;user2@ourdomain.com</span><span style="font-size:x-small">&gt;</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">X-Priority: Normal</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Sensitivity: Normal</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Importance: Normal</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Subject: Fw: Delivered: FW: Wymondham</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">To: USER1 NAME &lt;user1@ourdomain.com</span><span style="font-size:x-small">&gt;</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">From: <a href="mailto:user2@ourdomain.com">user2@ourdomain.com</a></span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Date: Mon, 14 Feb 2011 10:59:28 &#43;0000</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Content-Type: multipart/mixed;</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small"><span style="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>boundary=&quot;part31461-boundary-2055125212-1823328677&quot;</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">MIME-Version: 1.0</span></span></pre> <pre><span style="color:gray"><span style="font-size:x-small">Return-Path: <a href="mailto:SRS0=EbWHqI=FL=mobileemail.vodafone.net=user1@srs.bis7.eu.blackberry.com">SRS0=EbWHqI=FL=mobileemail.vodafone.net=user1@srs.bis7.eu.blackberry.com</a></span></span></pre> </span> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="font-family:&quot;Times New Roman&quot;,&quot;serif&quot;; font-size:12pt">That is a full copy of the NDR with the user details amended so as not to identify the network<br/> </span></p></textarea> <label for="hasCode">Resource.HasCodeLabel</label><input checked="checked" name="hasCode" type="checkbox" value="true" /> <label for="reason">Reason</label><input name="reason" type="text" /> <input title="Submit" type="submit" value="Submit" /> </form> Need Help with Forums? 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It sounds more like some sort of senderID blocking then relaying. Do you know if you were doing or are doing senderID filtering?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com