Folders imported from IMAP accounts into Office 365 have IMAP folder properties and views

A customer had Outlook 2010 and IMAP accounts. They exported all info to Outlook PST files. Created Office 365 accounts. Connected to the Office 365 accounts using Outlook 2010 and imported info in the PST files. They later installed Office 365 apps.

The issue is that all the folders in Outlook 2013 still have IMAP properties and views. The only views available are related to IMAP folders.

There are many users and each user has hundreds of folders that only have "IMAP" properties and view. Is there an easy way to change all the folders from whatever they are now to "normal" mail folders?

I have already:

  1. Manually deleted all rules from server and client.
  2. Manually edited the default view applied to these "IMAP" folders and removed the filter.
  3. Run outlook.exe /cleanviews
  4. Recreated the Outlook profile
  5. Selected the Inbox and tried to apply the view "Compact View" to all folders including subfolders. (it changed the Inbox view but none of the subfolders that only have IMAP properties/views)
  6. Turned off IMAP and POP3 for the users in Office 365

Any help is appreciated

August 4th, 2015 8:38pm

Hi,

Please do not import the original PST file into Outlook. Just open the PST file directly in Outlook (File > Open & Export > Open Outlook Data File), and then drag all items in the PST file and drop them into the corresponding folders in your account. We could use Ctrl + A to select all items in a folder in the PST file.

Please let me know if this works.

Regards,

Steve Fan

Forum Support

Free Windows Admin Tool Kit Click here and download it now
August 5th, 2015 8:09am

Thanks for the info.

There are many users and each user has hundreds of folders. Unfortunately they have already imported the PST files. 497Gb of email and took 3 weeks.

Any way to fix without copying everything again?

He asked optimistically  :-)

August 5th, 2015 8:34am

Hi,

We can also fix the issue by editing the folder properties using MFCMAPI or changing the properties using a macro. I think the macro method is more suitable for your situation:

Option Explicit
  
Public Sub ChangeFolderContainer()
Dim oFolder As Outlook.folder
Dim oPA As Outlook.PropertyAccessor
Dim PropName, Value, FolderType As String
 
PropName = "http://schemas.microsoft.com/mapi/proptag/0x3613001E"
Value = "IPF.Note"
 
Set oFolder = Application.ActiveExplorer.CurrentFolder
Set oPA = oFolder.PropertyAccessor
 
FolderType = oPA.GetProperty(PropName)
 
'MsgBox (FolderType)
 
If FolderType = "IPF.Imap" Then
   oPA.SetProperty PropName, Value
End If
 
Set oFolder = Nothing
Set oPA = Nothing
End Sub

For detailed information, please have a look at the following article:

http://www.slipstick.com/developer/code-samples/change-outlook-folder-type-export/

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards,

Steve Fan

Forum Support

Free Windows Admin Tool Kit Click here and download it now
August 6th, 2015 4:33am

Very helpful. That Slipstick article describes exactly what happened and how to fix it.

Thanks for the info.

August 6th, 2015 7:20pm

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