I am wondering if it is at all possible to create a custom folder policy that will flag email in a managed folder that hasn't been responded to or forwarded after a certain period of time has elapsed? Our business has SLA's that require advisors to respond to email within a set period of time. Several requirements are needed 1. A line manager is notified if any message has lapsed and been flagged (usually the notification would be an email) 2. The lapsed messages are flagged so that the user knows that they are outstanding Does anybody have any suggestion on how to achieve this? Any help would be appreciated! Thanks Matt

I doubt so, I requested this feature set last yr unless something new has come out since then.James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

Just adding my thoughts on this one. A few people have mentioned the "Managed Folders" section of Exchange, but i cant find any information relating to these, and how or what these policys are fully capable of (Except for E-mail retention and automatic deletetion etc). Can anyone eleabrate or point me in the direction of where i can find indepth information about these? Or even if were looking in the wrong direction and that managed folders will not do any of the above?

Quote: “if it is at all possible to create a custom folder policy that will flag email in a managed folder” You can move these messages to the custom folder by using the “Move to a managed custom folder” option, and name the folder as “Need to Respond Now” How to Create Managed Content Settings James Luo TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thanks James, however the requirement from the client is that they want a reminder or an alert sent if the message hasnt actualy been responded to. Rather than a folder with the messages which need to be responded to, however this is an avenue we will look at. So far we have also not found any 3rd party Apps that will do this either.MCP, MCSA:Security, MCSE:Security, MCTS, MCITP:SA, MCITP:EA

Yes. MRM could be a workaround. As I searched, the task can’t be accomplished by exchange natively Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.