I have reviewed and completed all items in other threads on this issue and after doing all recommendations still had problems. I found a thread in gmails forum that fixed it, and have not seen it listed on here so figured it might help others.

Here's a description of the problem I was having.

I have new Lenovo laptop running Windows 7. It came with Office starter preinstalled. Purchased and installed Office Professional Academic 2010. Followed prompts in automatically setting up account when outlook first loaded, have only one gmail account I'm attempting to use. All prompts during setup worked with no errors, test e-mail went through with no errors. When send receive happens the send step completes, but when synchronizing subscribed folders in step 2 it stops about half way and time it will take keeps going up.

I followed all steps in other posts, here are the mail settings currently in my Outlook 2010

Incoming mail server: imap.gmail.com

Outgoing mail server: smtp.gmail.com

Require logon using Secure Password Authentication is NOT checked

Incoming server (IMAP) 993

use the following type of encrypted connection: SSL

Outgoing server (SMTP): 587

use the following type of encrypted connection: TLS

Outgoing server settings require authentication box checked

Here are the steps from post in gmail forum that fixed my issue.

In Outlook 1) Navigate to File >> Options >> Advanced >> scroll down to the send/receive heading >> click on the send/receive button on the right 2) On the right hand side of the send/receive groups window that opens click on the Edit button 3) Un-check the "Get folder unread count for subscribed folders" 4) under Received mail items, check the option "User the custom behavior defined below" 5) In the window below that displays your Gmail folders just select inbox and leave the others unchecked

6) click ok and then exit out of options

7) check task manager to make sure all instances of Outlook are closed

8) restart outlook and perform a send/receive to test if it is now working

 

I hope this helps others.
Jeff

• Changed type David WoltersModerator Tuesday, March 15, 2011 2:28 PM Not a question

thank you for sharing the information.

Best Regards,

Nick Wan

You're welcome. Knowing how frustrated I was with the issue for several days, figured it would help others. Jeff

Thanks, it is very helpful !

Best Regards,

Johnny

This also fixes the problem of email being marked unread after having been marked read, as the folders synchronize.  I've been trying to find the answer to this problem for a couple of months.  Thank you.

Great help!  I recently installed Outlook 2010 with Windows 7, and this was a problem from Day 1.  Nice to find a solution to a problem that works.

Now, if either MS or Apple will just fix the problem of syncing the new MobileMe calendar with Outlook 2010, my day will be complete.

THANK YOU! This solved my fortnight agony.

This worked perfectly for me. Would like to see some collaboration between Microsoft and Google to resolve this common issue.

Thanks for sharing.

I so hoped this would solve the annoying problem of hanging up my computer when it is "synchronizing folder", but when I click on the edit button in Step 2, I do not have a "Get folder unread count for subscribed folders" (your step 3), nor do I have a Received mail items section,so there is not option to "User the custom behavior defined below" (your step 4), so of course I don't get what's in your step 5 either.  I'm running Windows 7, have Office Home and Business 2010, and I have 3 accounts (all POP3) in my Send/Receive group. 

Right now I solve it by shutting all apps down, including Outlook, then hitting CTRL ALT DEL, and when the shutdown window comes up, I hit CANCEL.  Then I restart Outlook and everything is hunky dory. (I might just have to shut Outlook down, then do the CTRL ALT DEL --CANCEL game and that would work--I'll try it next time.  

Does anyone have any suggestions for stopping this from happening? Thanks!

Sam

I implemented these changes on 5 systems today - results were instant (and I expect, permanent). Prior to this, systems would survive a test or 2 but then subsequently choke on 'Synchronizing subscribed folders' to the point of total dysfunctionality. I've read *a lot* of forum entries, made all the (other) recommended changes, but this is the first (and hopefully last) tweak needed.

Given posts from MS reps about how proud they are about their rev of the IMAP support in 2010, and the lack of response from anyone at MS about this, it's kind of shocking: this problem, particularly for anyone upgrading from 2003 to 2010, makes Outlook 2010 look like a piece of crap, in a configuration that's not particularly uncommon.

Thank you for finding this, and posting here! Really!

Glad that it helped you.

I agree, it would be great if Microsoft and Google got together to solve this issue. It certainly didn't cause me to want to recommend their product to others.

Hi Sam,

Perhaps you've already figured it out by now, as this was several months ago. If you have, could you please post the solution.

I've poked around on my settings a bit, and asked several other people I know with the same operating system as I have, and so far I haven't come up with anything that could help you.

Wish I could be of more help to you.

Jeff

I spent the best part of a day trying to fix a very similar problem. Thankfully I found your very detailed instructions and it worked for me first time.

 I really appreciate the time and effort you made to share your fix with others.

Thanks from a grateful outlook user

Thanks, I was despairing of finding a solution.

I know this is an old post but I am so grateful I found it!!

Thanks Jeff....you're a lifesaver!

Yes! YES!

Thanks for posting this workaround...

The very similar protocol below that I found on another site worked for me.  Instead of just checking the inbox, I checked all the folders I wanted to sync and it still worked!  Yay.  And I didn't even have to restart Outlook.

This fixed the problem for me, with Outlook 2010 opened in the Mail section, I clicked on:

1.       File, Options, Advanced

2.       Send/Receive... button on the right side under Send and receive

3.       Edit... (on right side) for All Accounts

4.       Check the circle for "Use the custom behavior defined below"

5.       Check all the folders desired and Check the circle for "Download complete item including            attachments", 

          Closed out all the windows with OK and/or Close, and no more error messages!

I have recently purchased a new computer for my boss and have copied all the settings and data from the old PC. I am using the new Outlook 2010 and am having trouble getting subscribed folder from Gmail to Outlook. The folders appear in Outlook 2010, but none of the content, which is very important. I have gone through the steps above several times, all settings are correct and accurate. 

When I try adding a new account, it won't accept the settings I put in.

Please help!

Seriously, i could kiss you.

Thank you.

Running two IMAP accounts from Outlook 2010 (Gmail and 1and1); this solution worked for me!  TYVM! :-)

Awesome!  I had tried several other suggestions but this one worked 1st time.  thanks!

Thank you, this worked.

Thanks Jeff.   Much appreciated.

Thanks Jeff ! This worked perfectly 

Brilliant Jeff, Much appreciated.. This has solved my problem. HiFive~

Jeff = Hero.

Thank you!

-sam

Thanks much appreciated

Sam, 

Did you ever find a solution to MS messed up problem...

I and traveling and having the same issue, but back home on my comcast connection it seems to be fine...

Im wondering if it has something to do with the provider ....?   I too tried to follow Jeff's instructions and do not see step 3 step 4, or anything described by Jeff....

I have full blown office 2010...  I have been in IT support for many years and HATE the new format that Microsoft has decided to go with... it's horrible!

Zeek

Thanks Jeff,

It fixed the problem.

Jagesh 

Jeff,

Thank you so much for this information.  My Outlook email just started doing this when my boyfriend rebuilt my PC and I reinstalled Office 2010, prior to that this never happened.  It worked.  You sir, ROCK!!!!!!  

Jeff,

After two days of trying every suggested fix, this is the only one that worked. Thank you so much for sharing!

I want to also add that I received the following error associated with this issue:

error 0x80048002

Hopefully that helps the search engines associate this fix with that error. 

THANK YOU! (yes, I'm shouting with joy!)