File open does nothing randomly when network user runs office 2013 applications

I have a problem with office 2013 applications on a client server network. Users that have a network share N: drive sometimes cannot open files when the run any of the office applications. On the splash screen they get the option to open a file from computer but the browse button does absolutely nothing it just flickers... If they browse directly into their share while the office application is running and try and open the file directly, office throws an error saying it could not be found or its already open and cannot be opened "Microsoft Excel cannot access the file

the file name or path
does not exist"


which is not true!! If I go into options and try and specify the save path the browse button does not work. The save path is \\my-server\users\%username% which is available and active in my computer because the user can browse through their files in my computer.. It's almost as if office thinks the network is not available even though it is.

If I remove the users roaming profile from the server and from the local computer and re-login it works and they can open the file from microsoft office but as soon as they log out and log back in it stops working again. It's a real mystery beause sometimes it actually works but very rarely.

I think it is something to do with permissions and roaming profiles but cannot figure out what is causing this.

if I log in as an administrator without a roaming profile then i can open files fine from office every single time.

help anybody?

I have this in my logon script but I don't think that should be causing the problem:

Error Resume Next

key = "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\currentversion\Explorer\User Shell Folders\"
Sh.RegWrite key & "Favorites", "\\myserver-files\Students\" & strUserName & "\Favorites"

key = "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\currentversion\Explorer\User Shell Folders\"
Sh.RegWrite key & "My Pictures", "\\myserver\Students\" & strUserName & "\My Pictures"





September 19th, 2013 11:33pm

Hi

Whats the version of your server?

For Windows 2008 Server x64: Create the following directory:

C:\Windows\SysWOW64\config\systemprofile\Desktop

For Windows 2008 Server x86: Create the following directory:

C:\Windows\System32\config\systemprofile\Desktop

For more information, refer to the link below:

http://blogs.msdn.com/b/dataaccesstechnologies/archive/2012/12/19/error-microsoft-office-excel-cannot-access-the-file-while-accessing-microsoft-office-11-0-object-library-from-ssis.aspx

Some of our customer got the issue resolved by the following steps:

Got it resolved by following the below steps.

Go to Microsoft excel application in Dcom Congigaration  and in properties use Interity user as the Domain account used for Application pool

Regards

Tylor Wang
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
September 20th, 2013 12:21pm

Server 2008 R2

What permissions do I give that Desktop folder ?

September 20th, 2013 12:24pm

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