File Transfer Blocked when trying to open Word or Excel files through OWA

I have a user at a remote location who accesses her email through Outlook Web Access. She's having a problem opening Word files we send to her. I've had her check other types of files and found she can open .pdf's; however, in addition to .docx, she can't open .xlsx files.

She has tried accessing the webmail app through IE and Chrome.  In neither case can she open the files.  She rebooted the PC, just in case, but that didn't work.

Any thoughts?

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Problem resolved when IT at the remote location changed their proxy settings.  Thanks for reading this.
August 3rd, 2015 3:50pm

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