Hello EveryOne,

I had installed MS Office 2010 in windows server 2012.Their were some batch jobs which were running in the server , and that batch job will call the excel sheet and sends the report to the end users.

While opening the excel sheet i am getting below error,

Faulting application name: EXCEL.EXE, version: 14.0.4756.1000, time stamp: 0x4b9c08e8
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532943a3
Exception code: 0xc0000005
Fault offset: 0x0000e756
Faulting process id: 0x1124
Faulting application start time: 0x01d0b4bb19562fea
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 5dbc32e7-20ae-11e5-80dd-005056b20ed0
Faulting package full name:
Faulting package-relative application ID:

Can anyone please help me how to resolve this issue.

Hi,

Does it work in Safe Mode?
https://www.youtube.com/watch?v=n4Wqh9GdcQI

Test the spreadsheet after each of these steps

• Try disabling macros and add-ins
• Try the spreadsheet on a different computer
  
• Try logging on with a different user
• Repair a corrupted spreadsheet
• Update Office to latest service packs etc.

Hi ,

Thanks for your reply.

I had followed your steps it worked for me in my local system.

But when i am doing the changes in the Server it was failing.

I am getting same error as above.

Hi NishanthDevarakonda,

Based on your description, >>Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532943a3<< it seems that your issue might be caused by KERNELBASE.dll is corrupted in your computer.

The DLL file is a system file, please try to use the System File Checker tool to repair corrupted system files. System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

About how to use this tool please read this KB article as reference:
https://support.microsoft.com/en-us/kb/929833

Please try this method and let me know if it works for you.

I'm glad to help and follow up your reply.

Regards,

Emi Zhang
TechNet Community Su

Hi Zhang,

No it didn't worked still i am getting the same error as above.

Let me know the possible ways to resolve the issue.

Hi NishanthDevarakonda,

Did you try the methods of Kjetil? Did you solve your issue? Please try Kjetil's methods and let me know if they work for you.

Hope it's helpful.

Regards,

Emi Zhang
TechNet Community Su