I am trying to install Microsoft Word 2013 but I keep getting a message saying, "The procedure entry point SetWaitableTimerEx could not be located in the dynamic link library KERNEL32.dll." What can i do to fix this issue and install the product?

• Moved by Carey FrischMVP Thursday, March 13, 2014 6:02 PM Relocated

Hi,

Please read System requirements for Office 2013, to see if your system meets the requirement:

http://technet.microsoft.com/en-us/library/ee624351.aspx

Please also disable the firewall and anti-virus program to try again.

If the issue persists after the steps above, please perform a clean boot to install again, this helps to determine whether background programs are interfering with the install process:

http://support.microsoft.com/kb/929135/en-us

I hope this helps.

Regards,

Melon Chen
TechNet Community Support

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator Wednesday, March 26, 2014 4:59 AM

I've got Vista for Business and room on my hard drive.  I turned off the anti-virus and firewall.  I meet all of the requirements.  Why is this happening?  This didn't happen on my other two computers and I didn't have to go to such lengths to install.

Hey Tom,

Vista is incompatable...with office 2013 or 365... Thats the answer I'm afraid.