Hi community,
I have following issue trying to install additional O365 product in case some product already present on my virtual machine(VM). I mean I can install several products at once e.g. OfficeProPlus, Visio and Project. But in case OfficeProPlus already installed installation of Visio or Project fails. running installation using admin account with UI I get error code 255-11 and a message "Something went wrong". If I launch silent installation without UI under SYSTEM account (using psexec) installation exits with error code 17002.
VM is a clean Windows 7 installation with only C++ Redist, .Net and Silverlight installed. In my case I'm using O365 Project and O365 Visio. It actually installed by same downloaded installation media. I mean Office, Project, Visio and SharePoint designer installed from same installation media using C2R installer and different XML files.
The log file my client version is too low. But the client is installed together with Office software and when I launch for example Word and go File -> Account menu and try to Update it nothing happen as the Office version is already the latest one.
Not sure what am I doing wrong. Could you please assist me with any advice?
O365 is a latest version:15.0.4631.1002
C:\Program Files\Microsoft Office 15\ClientX86\OfficeClickToRun.exe is version 15.0.4631.1001
Click2Run setup.exe version latest present on MS download web page: 15.0.4623.1001
Here is the log with error:
38:25.676 SETUP (0x8d8) 0x264 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run ambtx Medium ClientValidator::CheckPreReq: C2R service is running.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run an8wz Medium ClientValidator::CheckPreReq: Client located here C:\Program Files\Microsoft Office 15\ClientX86\OfficeClickToRun.exe is version 15.0.4631.1001
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run ap2j2 Medium ClientValidator::CheckPreReq: Current client version is located here C:\Program Files\Microsoft Office 15\ClientX86\OfficeClickToRun.exe
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run ambt0 Medium ClientValidator::CheckPreReq: Current client version is version 15.0.4631.1001 available is 15.0.4631.1002
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run ap2j3 Medium ClientValidator::CheckPreReq: Comparison result: -1
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run ap2j4 Medium ClientValidator::CheckPreReq: Version of client too low to install with: Have: 15.0.4631.1001 Need: 15.0.4631.1002
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run an8w0 Medium ClientValidator::CheckPreReq: returning: 0.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run anhmp Medium Prereq::ShowPrereqFailure: A Prereq check has failed. Client update needed. We are sorry, but we could not complete the installation. Please try
again later.
http://officeredir.microsoft.com/r/rlidC2RErrorToAsset?scenario=ClickToRun&errorCode=9&ErrorSource=BOOTSTRAPPER_PREREQ&exceptionType=clientVersion&lang=en-us&crc32=0
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run aoh88 Medium RunPrereqs::HandleStateAction Prereq check has failed.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run aoh9d Medium HandlePrereqFailure::HandleStateAction: Need to update the client.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run ap2j6 Medium TryConfigureClient::HandleStateAction: No config file. Using default values for parameters.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run ambt2 Medium TryConfigureClient::HandleStateAction: C2R service is running.
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run amayg Medium TryConfigureClient::HandleStateAction: Found OfficeClickToRun.exe
07/11/2014 16:38:25.676 SETUP (0x8d8) 0x264 Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=CLIENTUPDATE acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675"
productreleaseid="none" displaylevel="False" culture="en-us" baseurl="C:\New folder" lcid="1033" platform="x86" updatebaseurl="<bla bla bla>" updatesenabled="True"
version="15.0.4631.1002" productstoadd="SPDRetail_en-us_x-none"
07/11/2014 16:38:27.116 SETUP (0x8d8) 0x264 Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
07/11/2014 16:38:27.116 SETUP (0x8d8) 0x264 Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
07/11/2014 16:38:27.116 SETUP (0x8d8) 0x264 Click-To-Run amayb Medium TryGetClient::HandleStateAction: Found C2R Client at: C:\Program Files\Microsoft Office 15\ClientX86\OfficeClickToRun.exe
07/11/2014 16:38:27.116 SETUP (0x8d8) 0x264 Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675"
productreleaseid="none" displaylevel="False" culture="en-us" baseurl="C:\New folder" lcid="1033" platform="x86" updatebaseurl="bla bla bla" updatesenabled="True" version="15.0.4631.1002"
productstoadd="SPDRetail_en-us_x-none"
07/11/2014 16:38:37.679 SETUP (0x8d8) 0x264 Click-To-Run apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17002
07/11/2014 16:38:37.679 SETUP (0x8d8) 0x264 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
07/11/2014 16:38:37.679 SETUP (0x8d8) 0x264 Click-To-Run aoh9z Medium AdminBootstrapper::Main: Installation came back with 17002.
07/11/2014 16:38:37.679 SETUP (0x8d8) 0x264 Logging Liblet aqc99 Medium Logging liblet uninitializing.
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