FROM: field is showing value from LegacyDN in format EX:/O=DOMAIN/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN =93BE1C2321F2462B9F7C0680D78CE548- SUPPORT SUPP

Hello,

from some reason mails (not all) started to show FROM: in legacyDN value.

We have exchange 2013 with CU8 and Exchange server 2010 with latest SP.

However, one thing to note, in all Microsoft stuff there is no problem, but problem is with Blackberry devices.

Anyone experienced similar issue?

Regadrs,

Ivica

May 13th, 2015 2:10pm

Ivica,

Clear the autocomplete cache as the first step (https://support.office.com/en-ca/article/Delete-a-name-from-the-Auto-Complete-list-2e3d8fb1-eefd-4307-ab73-6f2f23164222?ui=en-US&rs=en-CA&ad=CA)

Secondly, Create an X500 proxy address for the old LegacyExchangeDN attribute for the user. The solution explained here is applicable for you too :https://support.microsoft.com/en-us/kb/2807779

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May 13th, 2015 2:25pm

Hello PhiliP,

Thanks for your answer, however, we dont receive any NDR-s, mail successfully arrives, in outlook is OK visible, in Blackberry device not.

To be honest im weighting is this problem with Exchange or Blackberry because Exchange side is good.

Regards, 

Ivica 

May 13th, 2015 2:39pm

Ivica,

That means the address book is not properly downloaded at the BB device. Can you delete the current one and try downloading a new one

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May 13th, 2015 2:42pm

Thanks,

will try and let the team members to test and provide feedback.

Regards,

Ivica

May 13th, 2015 2:55pm

Blackberry have its own mechanism of LDAP scope.

Modifying that scope resolved our issue.

  • Marked as answer by IvekC 21 hours 28 minutes ago
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May 27th, 2015 6:02am

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