Hello,

We are receiving the below error while trying to install Exchange 2013 CU5 or CU6 on our Exchange Server running on Exchange 2013 SP1 on W2012R2

Thanks.

[10/14/2014 10:05:33.0978] [0] RootDataHandler has 1 DataHandlers
[10/14/2014 10:05:33.0978] [0]      Languages
[10/14/2014 10:05:33.0978] [0]      Mailbox role: Transport service
[10/14/2014 10:05:33.0978] [0]      Client Access role: Front End Transport service
[10/14/2014 10:05:33.0978] [0]      Mailbox role: Client Access service
[10/14/2014 10:05:33.0978] [0]      Mailbox role: Unified Messaging service
[10/14/2014 10:05:33.0978] [0]      Mailbox role: Mailbox service
[10/14/2014 10:05:33.0978] [0]      Management tools
[10/14/2014 10:05:33.0978] [0]      Client Access role: Client Access Front End service
[10/14/2014 10:05:34.0025] [0] Validating options for the 7 requested roles
[10/14/2014 10:05:34.0025] [0] UpgradeModeDataHandler has 17 handlers and 17 work units
[10/14/2014 10:05:34.0122] [0] Performing Microsoft Exchange Server Prerequisite Check
[10/14/2014 10:05:34.0447] [0] **************
[10/14/2014 10:05:34.0447] [0] Setup will run the task 'Start-PreConfiguration'
[10/14/2014 10:05:34.0463] [1] Setup launched task 'Start-PreConfiguration -Mode 'BuildToBuildUpgrade' -Roles 'LanguagePacks','BridgeheadRole','FrontendTransportRole','ClientAccessRole','UnifiedMessagingRole','MailboxRole','AdminToolsRole','CafeRole''  
[10/14/2014 10:05:36.0401] [1] [ERROR] Object reference not set to an instance of an object.
[10/14/2014 10:05:36.0416] [1] [WARNING] An unexpected error has occurred and a Watson dump is being generated: Object reference not set to an instance of an object.
[10/14/2014 10:05:37.0182] [1] [ERROR] Object reference not set to an instance of an object.
[10/14/2014 10:05:37.0182] [1] [ERROR] Object reference not set to an instance of an object.
[10/14/2014 10:05:37.0213] [0] [ERROR] Exception has been thrown by the target of an invocation.
[10/14/2014 10:05:37.0213] [0] [ERROR] Object reference not set to an instance of an object.
[10/14/2014 10:05:37.0213] [0] [ERROR] Object reference not set to an instance of an object.
[10/14/2014 10:05:37.0213] [0] CurrentResult SetupLauncherHelper.loadassembly:444: 1
[10/14/2014 10:05:37.0213] [0] The Exchange Server setup operation didn't complete.  More details can be found in ExchangeSetup.log located in the <SystemDrive>:\ExchangeSetupLogs folder.
[10/14/2014 10:05:37.0213] [0] CurrentResult main.run:235: 1
[10/14/2014 10:05:37.0213] [0] CurrentResult setupbase.maincore:396: 1
[10/14/2014 10:05:37.0213] [0] End of Setup
[10/14/2014 10:05:37.0213] [0] **********************************************

The only thing I can suggest is to do the upgrade using the command line in an elevated command window.

Hi,

According to this post, something went wrong when starting prepare configuration. Please check the Exchange setup logs for more details and post them for us to troubleshoot this issue. And please try to run the setup from Windows PowerShell to check this issue.

Refer to this article for preparation.

http://technet.microsoft.com/en-us/library/bb691354(v=exchg.150).aspx

Best Regards.

Hi Ed, you are right but i start cmd as a administrator. 

Thank you.

Hi Lynn,

Thank you, The exchange setup logs below. I tried to run the setup from ps but same.

Best Regards

[10/08/2014 14:01:37.0957] [0] **********************************************
[10/08/2014 14:01:37.0973] [0] Starting Microsoft Exchange Server 2013 Cumulative Update 6 Setup
[10/08/2014 14:01:37.0973] [0] **********************************************
[10/08/2014 14:01:37.0973] [0] Local time zone: (UTC+02:00) Istanbul.
[10/08/2014 14:01:37.0973] [0] Operating system version: Microsoft Windows NT 6.2.9200.0.
[10/08/2014 14:01:37.0973] [0] Setup version: 15.0.995.29.
[10/08/2014 14:01:37.0989] [0] Logged on user: CONTOSO\administrator.
[10/08/2014 14:01:38.0035] [0] Command Line Parameter Name='mode', Value='Upgrade'.
[10/08/2014 14:01:38.0035] [0] Command Line Parameter Name='iacceptexchangeserverlicenseterms', Value=''.
[10/08/2014 14:01:38.0035] [0] Command Line Parameter Name='sourcedir', Value='D:\Programs\Exchange2013-x64-cu6'.
[10/08/2014 14:01:38.0208] [0] RuntimeAssembly was started with the following command: '/mode:upgrade /IAcceptExchangeServerLicenseTerms /sourcedir:D:\Programs\Exchange2013-x64-cu6'.
[10/08/2014 14:01:38.0223] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\v8.0, wasn't found.
[10/08/2014 14:01:38.0223] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v14, wasn't found.
[10/08/2014 14:01:38.0239] [0] Copying Files...
[10/08/2014 14:01:38.0239] [0] Starting copy from D:\Programs\Exchange2013-x64-cu6\Setup\ServerRoles\Common to C:\Windows\Temp\ExchangeSetup.
[10/08/2014 14:01:40.0223] [0] Finished copy from D:\Programs\Exchange2013-x64-cu6\Setup\ServerRoles\Common to C:\Windows\Temp\ExchangeSetup.
[10/08/2014 14:01:40.0239] [0] File copy complete. Setup will now collect additional information needed for installation.
[10/08/2014 14:01:40.0239] [0] Assembly dll file location is C:\Windows\Temp\ExchangeSetup\Microsoft.Exchange.Setup.Console.dll
[10/08/2014 14:01:44.0582] [0] Setup is choosing the domain controller to use
[10/08/2014 14:01:45.0161] [0] The MSExchangeADTopology has a persisted domain controller: SERVER2.USKUDAR.CONTOSO.local
[10/08/2014 14:01:49.0239] [0] The MSExchangeADTopology-persisted domain controller SERVER2.USKUDAR.CONTOSO.local is not in the local domain; setup will pick another domain controller.
[10/08/2014 14:01:49.0239] [0] Setup is choosing a local domain controller...
[10/08/2014 14:01:49.0395] [0] Setup has chosen the local domain controller SERVER1.CONTOSO.local for initial queries
[10/08/2014 14:01:50.0020] [0] PrepareAD has been run, and has replicated to this domain controller; so setup will use SERVER1.CONTOSO.local
[10/08/2014 14:01:50.0020] [0] Setup is choosing a global catalog...
[10/08/2014 14:01:50.0051] [0] Setup has chosen the global catalog server SERVER1.CONTOSO.local.
[10/08/2014 14:01:50.0098] [0] Setup will use the domain controller 'SERVER1.CONTOSO.local'.
[10/08/2014 14:01:50.0098] [0] Setup will use the global catalog 'SERVER1.CONTOSO.local'.
[10/08/2014 14:01:50.0098] [0] Exchange configuration container for the organization is 'CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=CONTOSO,DC=local'.
[10/08/2014 14:01:50.0098] [0] Exchange organization container for the organization is 'CN=CONTOSO,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=CONTOSO,DC=local'.
[10/08/2014 14:01:50.0161] [0] Setup will search for an Exchange Server object for the local machine with name 'EXCHSERVER'.
[10/08/2014 14:01:50.0551] [0] Exchange Server object found : 'CN=EXCHSERVER,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=CONTOSO,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=CONTOSO,DC=local'.
[10/08/2014 14:01:51.0067] [0] The following roles have been unpacked: BridgeheadRole ClientAccessRole MailboxRole UnifiedMessagingRole FrontendTransportRole AdminToolsRole CafeRole 
[10/08/2014 14:01:51.0067] [0] The following datacenter roles are unpacked: 
[10/08/2014 14:01:51.0067] [0] The following roles are installed: BridgeheadRole ClientAccessRole MailboxRole UnifiedMessagingRole FrontendTransportRole AdminToolsRole CafeRole 
[10/08/2014 14:01:51.0067] [0] The local server has some Exchange files installed.
[10/08/2014 14:01:51.0098] [0] Server Name=EXCHSERVER
[10/08/2014 14:01:51.0161] [0] Setup will use the path 'D:\Programs\Exchange2013-x64-cu6' for installing Exchange.
[10/08/2014 14:01:51.0176] [0] Setup will discover the installed roles from server object 'CN=EXCHSERVER,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=CONTOSO,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=CONTOSO,DC=local'.
[10/08/2014 14:01:51.0176] [0] 'BridgeheadRole' is installed on the server object.
[10/08/2014 14:01:51.0176] [0] 'ClientAccessRole' is installed on the server object.
[10/08/2014 14:01:51.0176] [0] 'MailboxRole' is installed on the server object.
[10/08/2014 14:01:51.0176] [0] 'UnifiedMessagingRole' is installed on the server object.
[10/08/2014 14:01:51.0176] [0] 'CafeRole' is installed on the server object.
[10/08/2014 14:01:51.0176] [0] 'FrontendTransportRole' is installed on the server object.
[10/08/2014 14:01:51.0192] [0] The installation mode is set to: 'BuildToBuildUpgrade'.
[10/08/2014 14:01:52.0395] [0] An Exchange organization with name 'CONTOSO' was found in this forest.
[10/08/2014 14:01:52.0395] [0] Active Directory Initialization status : 'True'.
[10/08/2014 14:01:52.0395] [0] Schema Update Required Status : 'False'.
[10/08/2014 14:01:52.0395] [0] Organization Configuration Update Required Status : 'False'.
[10/08/2014 14:01:52.0395] [0] Domain Configuration Update Required Status : 'False'.
[10/08/2014 14:01:52.0411] [0] The locally installed version is 15.0.847.32.
[10/08/2014 14:01:52.0411] [0] Exchange Installation Directory : 'C:\Program Files\Microsoft\Exchange Server\V15'.
[10/08/2014 14:01:52.0520] [0] Setup is determining what organization-level operations to perform.
[10/08/2014 14:01:52.0520] [0] Because the value was specified, setup is setting the argument OrganizationName to the value CONTOSO.
[10/08/2014 14:01:52.0567] [0] RootDataHandler has 1 DataHandlers
[10/08/2014 14:01:52.0567] [0]      Languages
[10/08/2014 14:01:52.0567] [0]      Mailbox role: Transport service
[10/08/2014 14:01:52.0582] [0]      Client Access role: Front End Transport service
[10/08/2014 14:01:52.0582] [0]      Mailbox role: Client Access service
[10/08/2014 14:01:52.0582] [0]      Mailbox role: Unified Messaging service
[10/08/2014 14:01:52.0582] [0]      Mailbox role: Mailbox service
[10/08/2014 14:01:52.0582] [0]      Management tools
[10/08/2014 14:01:52.0582] [0]      Client Access role: Client Access Front End service
[10/08/2014 14:01:52.0599] [0] Validating options for the 7 requested roles
[10/08/2014 14:01:52.0599] [0] UpgradeModeDataHandler has 17 handlers and 17 work units
[10/08/2014 14:01:52.0645] [0] Performing Microsoft Exchange Server Prerequisite Check
[10/08/2014 14:01:52.0879] [0] **************
[10/08/2014 14:01:52.0879] [0] Setup will run the task 'Start-PreConfiguration'
[10/08/2014 14:01:52.0895] [1] Setup launched task 'Start-PreConfiguration -Mode 'BuildToBuildUpgrade' -Roles 'LanguagePacks','BridgeheadRole','FrontendTransportRole','ClientAccessRole','UnifiedMessagingRole','MailboxRole','AdminToolsRole','CafeRole''  
[10/08/2014 14:01:54.0317] [1] [ERROR] Object reference not set to an instance of an object.
[10/08/2014 14:01:54.0317] [1] [WARNING] An unexpected error has occurred and a Watson dump is being generated: Object reference not set to an instance of an object.
[10/08/2014 14:01:55.0004] [1] [ERROR] Object reference not set to an instance of an object.
[10/08/2014 14:01:55.0004] [1] [ERROR] Object reference not set to an instance of an object.
[10/08/2014 14:01:55.0020] [0] [ERROR] Exception has been thrown by the target of an invocation.
[10/08/2014 14:01:55.0020] [0] [ERROR] Object reference not set to an instance of an object.
[10/08/2014 14:01:55.0020] [0] [ERROR] Object reference not set to an instance of an object.
[10/08/2014 14:01:55.0020] [0] CurrentResult SetupLauncherHelper.loadassembly:444: 1
[10/08/2014 14:01:55.0020] [0] The Exchange Server setup operation didn't complete.  More details can be found in ExchangeSetup.log located in the <SystemDrive>:\ExchangeSetupLogs folder.
[10/08/2014 14:01:55.0020] [0] CurrentResult main.run:235: 1
[10/08/2014 14:01:55.0020] [0] CurrentResult setupbase.maincore:396: 1
[10/08/2014 14:01:55.0036] [0] End of Setup
[10/08/2014 14:01:55.0036] [0] **********************************************

Hi, egoktay.

Thanks for sharing your post.

Everything is OK until preparing the following groups

'LanguagePacks','BridgeheadRole','FrontendTransportRole','ClientAccessRole','UnifiedMessagingRole','MailboxRole','AdminToolsRole','CafeRole''  

Please try to use /PrepareAD to create those groups and run the setup from Windows PowerShell.

Best Regards.

Hi Lynn-Li

Yes u are right.

I had tried to create exc security groups.

unfortunately the problem remains.

Best Regards

Hi Egoktay,

The steps are bit tricky to resolve this issue. Please reply to get the resolution.

Hi LiquidHub

I will post on here if i resolve the issue

Thanks,

Enis Goktay

Hi egoktay,

Did you resolve that issue ? Because i've got the exact same one and i can't find a way to upgrade one of my server... :)