I am Running Exchange server 2007 on Small Business server 2008 (SBS 2008). I tried to install SP2 but it fails both windows update and manually. Can anyone first advise me what version I'm currently running?

Help / about form Exchange Management Console displays:

Version 08.01.0436.000

And running repair on Exchange server from programs and features displays 2007 SP1 setup. So I believe SP2 to be next I have also ran SP3 but this fails.

Here is the end lines from a log:

[03/05/2014 08:54:13] [0] Setup will run the task 'uninstall-msipackage'
[03/05/2014 08:54:13] [1] Setup launched task 'uninstall-msipackage -logfile 'C:\ExchangeSetupLogs\ExchangeSetup.msilog' -ProductCode '24b2c164-de66-44fe-b468-a46d9d5e6b31' -PropertyValues 'BYPASS_CONFIGURED_CHECK=1 DEFAULTLANGUAGENAME=ENU''  
[03/05/2014 08:54:13] [1] Beginning processing.
[03/05/2014 08:54:13] [1] Property 'PackageName' is 'EXCHANGESERVER.msi'.
[03/05/2014 08:54:13] [1] Removing MSI package with code '24b2c164-de66-44fe-b468-a46d9d5e6b31'.
[03/05/2014 09:09:01] [1] [ERROR] Unexpected Error
[03/05/2014 09:09:01] [1] [ERROR] Unable to remove product with code 24b2c164-de66-44fe-b468-a46d9d5e6b31. Fatal error during installation. Error code is 1603. Last error reported by the .msi package is 'Could not open key: UNKNOWN\Components\7ABFE44842C12B390AF18C3B9B1A1EE8\461C2B4266EDEF444B864AD6D9E5B613.   Verify that you have sufficient access to that key, or contact your support personnel. '.
[03/05/2014 09:09:01] [1] [ERROR] Fatal error during installation
[03/05/2014 09:09:01] [1] Ending processing.
[07/05/2014 19:45:17] [0] End of Setup

There is a registry key to match this and The administrator account used for setup has access to it i believe??? What does this log mean?

Hi,

This error indicated that your account missed registry permissions on: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ 7ABFE44842C12B390AF18C3B9B1A1EE8\461C2B4266EDEF444B864AD6D9E5B613

Please check whether you have permission. You can also check whether the key have permissions inherited from the Parent Key or not.

After changing the permission, please run the setup again.

Best Regards.

I did add permissions at the time for myself(admin account). But it did not work, does the permission need to be another account? Both myself and system has Full controll. Full Controll itself is ticked. The rest you can see on the image. all inherited from above except the one I added for myself that is just on this key "with the long Hex number" (not inherited!)

• Edited by xtrutech 18 hours 39 minutes ago

I did add permissions at the time for myself(admin account). But it did not work, does the permission need to be another account? Both myself and system has Full controll. Full Controll itself is ticked. The rest you can see on the image. all inherited from above except the one I added for myself that is just on this key "with the long Hex number" (not inherited!)

• Edited by xtrutech Friday, March 20, 2015 12:44 PM

I would insert a picture above showing the ticked permissions for the key in question but I'm waiting for a magical pixie to verify my account apparently? What a stupid system, cant you just verify by email or phone us. I am a human! Can I be verified now :(

• Edited by xtrutech 18 hours 28 minutes ago

I would insert a picture above showing the ticked permissions for the key in question but I'm waiting for a magical pixie to verify my account apparently? What a stupid system, cant you just verify by email or phone us. I am a human! Can I be verified now :(

• Edited by xtrutech Friday, March 20, 2015 12:55 PM