Exchange problem with autodiscover

Hi,

I'm having a major issue on my 2010 exchange server that is giving me sleepless nights, ever since we were ataacked viy the CT Locker virus I have neen having issues with my exchange server can any one please assist the following is a short description.

1. Outlook out of office does not work - say that the server is not available.

2. I cant get any Iphone to connect to the exchange.

3. user credentials keeps on popping up.

I did do a test on remote connectivity analyser and got the following errors back.

-----

Attempting the Autodiscover and Exchange ActiveSync test (if requested).

 Testing of Autodiscover for Exchange ActiveSync failed.

 

Additional Details

 

Elapsed Time: 17708 ms.

 

Test Steps

 

Attempting each method of contacting the Autodiscover service.

 The Autodiscover service couldn't be contacted successfully by any method.

 

Additional Details

 

Elapsed Time: 17708 ms.

 

Test Steps

 

Attempting to test potential Autodiscover URL https://nudebt.co.za:443/Autodiscover/Autodiscover.xml

 Testing of this potential Autodiscover URL failed.

 

Additional Details

 

Elapsed Time: 17117 ms.

 

Test Steps

 

Attempting to resolve the host name nudebt.co.za in DNS.

 The host name resolved successfully.

 

Additional Details

 

IP addresses returned: 196.213.123.82

Elapsed Time: 348 ms.

Testing TCP port 443 on host nudebt.co.za to ensure it's listening and open.

 The port was opened successfully.

 

Additional Details

 

Elapsed Time: 561 ms.

Testing the SSL certificate to make sure it's valid.

 The SSL certificate failed one or more certificate validation checks.

 

Additional Details

 

Elapsed Time: 16208 ms.

 

Test Steps

 

The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server nudebt.co.za on port 443.

 The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.

 

Additional Details

 

Remote Certificate Subject: CN=mailsrv.nudebt.co.za, Issuer: CN=nudebt-PDC-CA, DC=nudebt, DC=co, DC=za.

Elapsed Time: 16175 ms.

Validating the certificate name.

 Certificate name validation failed.

  Tell me more about this issue and how to resolve it

 

Additional Details

 

Host name nudebt.co.za doesn't match any name found on the server certificate CN=mailsrv.nudebt.co.za.

Elapsed Time: 1 ms.

Attempting to test potential Autodiscover URL https://autodiscover.nudebt.co.za:443/Autodiscover/Autodiscover.xml

 Testing of this potential Autodiscover URL failed.

 

Additional Details

 

Elapsed Time: 253 ms.

 

Test Steps

 

Attempting to resolve the host name autodiscover.nudebt.co.za in DNS.

 The host name couldn't be resolved.

  Tell me more about this issue and how to resolve it

 

Additional Details

 

Host autodiscover.nudebt.co.za couldn't be resolved in DNS InfoDomainNonexistent.

Elapsed Time: 253 ms.

Attempting to contact the Autodiscover service using the HTTP redirect method.

 The attempt to contact Autodiscover using the HTTP Redirect method failed.

 

Additional Details

 

Elapsed Time: 17 ms.

 

Test Steps

 

Attempting to resolve the host name autodiscover.nudebt.co.za in DNS.

 The host name couldn't be resolved.

  Tell me more about this issue and how to resolve it

 

Additional Details

 

Host autodiscover.nudebt.co.za couldn't be resolved in DNS InfoDomainNonexistent.

Elapsed Time: 17 ms.

Attempting to contact the Autodiscover service using the DNS SRV redirect method.

 The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.

 

Additional Details

 

Elapsed Time: 163 ms.

 

Test Steps

 

Attempting to locate SRV record _autodiscover._tcp.nudebt.co.za in DNS.

 The Autodiscover SRV record wasn't found in DNS.

  Tell me more about this issue and how to resolve it

 

Additional Details

 

Elapsed Time: 163 ms.

Checking if there is an autodiscover CNAME record in DNS for your domain 'nudebt.co.za' for Office 365.

 Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.

  Tell me more about this issue and how to resolve it

 

Additional Details

 

There is no Autodiscover CNAME record for your domain 'nudebt.co.za'.

Elapsed Time: 155 ms.

 

February 9th, 2015 5:01am

I have mentioned below about basics, configuration, white paper, and troubleshooting about autodiscover 

http://blogs.technet.com/b/rmilne/archive/2011/10/21/exchange-amp-the-autodiscover-web-service.aspx

http://blogs.technet.com/b/ehlro/archive/2013/11/13/how-does-autodiscover-service-retrieve-outlook-anywhere-clientauthenticationmethod-in-exchange-2010.aspx

https://technet.microsoft.com/en-us/library/bb124251(v=exchg.150).aspx

https://technet.microsoft.com/en-us/library/jj591328(v=exchg.141).aspx

http://careexchange.in/how-to-create-autodiscover-srv-record-for-multi-tenant-scenario-in-exchange-2013/

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February 12th, 2015 4:47am

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