I have searched for a clue on this, but everything I can find talks about either Office 365 or setting up auto archive in Outlook, not Exchange so I have to ask the question here. We use Exchange 2013 and our users are running Office 2010 on Windows 7.

I have set up a user with the same retention policy as I have and configured his account to move mail older than 180 days to the archive. This works fine for me and every other user I have set this up for, however, this one user does not see his online archive folders, they have not been created and, obviously, mail older than 180 days is not moving.

Looking at his account in ECP, I see the mailbox type listed as user (Archive)

When I look at the mailbox features, Archiving, this is the result

Compared to my mailbox, using the same policy (and I have been here for far less time with a far smaller mailbox than the user in question)

This was initially set up several weeks ago so there has been more than enough time for the folders to be created and there is a lot of mail older than 180 days in there to archive.

What could have caused this to fail?

Hi Davies,

I recommend you use the following command to check your mailbox and problematic mailbox, and then compare with the result to check if there is any differences:

Get-mailbox UserName |FL Name,RetentionPolicy,Archive*

Best regards,

thanks, found a difference, corrected it and the user now has an archive.