Exchange Server 5.5 does not send messages in UNICODE encoding
Hi, Our Exchange Server 5.5 does not sent messages in the UNICODE (UTF-8) encoding. We receive directly an undeliverable message: "The ...Conversion to Internet format failed " The error only comes when we answer or forward message, that we received in the UNICODE coding.. Now we must after we receive the undeliverable message, send the originally message again and before Shipping to the encoding "Western European (ISO) switch. For new messages, the encoding is in the Outlook 2000 Client automatically set to "Western European (ISO) The problem can be had by re-sending the message deal, however, users are increasingly annoying. How do I configure the ES55 or OL2000 that the answer or Transmission of messages without manual conversion of UNICODE Encoding sent? Greeting Ralf
April 29th, 2010 10:41am

Whenever you quote an NDR you should post the entire message. What service pack is installed on the Exchange 5.5 server? Is it the only server in your organization? Does any other server or firewall modify the SMTP message? -- Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." . "Ralf Hackmann" wrote in message news:a8caaadf-77a2-4040-9070-dff553760252... Hi, Our Exchange Server 5.5 does not sent messages in the UNICODE (UTF-8) encoding. We receive directly an undeliverable message: "The ...Conversion to Internet format failed " The error only comes when we answer or forward message, that we received in the UNICODE coding.. Now we must after we receive the undeliverable message, send the originally message again and before Shipping to the encoding "Western European (ISO) switch. For new messages, the encoding is in the Outlook 2000 Client automatically set to "Western European (ISO) The problem can be had by re-sending the message deal, however, users are increasingly annoying. How do I configure the ES55 or OL2000 that the answer or Transmission of messages without manual conversion of UNICODE Encoding sent? Greeting Ralf Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
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April 29th, 2010 5:31pm

Hello Ed, thanks for Your answer. Here is the entire message in original (german) and translated: Ihre Nachricht hat einige oder alle Empfänger nicht erreicht. Betreff: test Gesendet am: 30.04.2010 09:13 Folgende Empfänger konnten nicht erreicht werden: 'ralf.hackmann@gmail.com' am 30.04.2010 09:13 Die Nachricht konnte aufgrund eines Kommunikationsfehlers nicht übermittelt werden. Die MTS-ID der ursprünglichen Nachricht ist: c=DE;a= ;p=esw-gmbh;l=SRV_ESW3-100430071256Z-81952 MSEXCH:IMS:esw-gmbh:DOM-ESW:SRV_ESW3 0x80004005 (00050311) Die Konvertierung zum Internet-Format ist fehlgeschlagen Your message did not reach some or all recipients. Subject: test Posted on: 30.04.2010 09:13 The following recipients could not be reached: 'Ralf.hackmann @ gmail.com' on 04/30/2010 09:13 The message could not be due to a communication error sent. The MTS-ID of the original message is: c = DE; a = p = esw-gmbh; l = SRV_ESW3-100430071256Z-81 952 MSEXCH: IMS: esw gmbh-: DOM-ESW: SRV_ESW3 0x80004005 (00,050,311) Conversion to Internet format failed The servicepack 4 is installed this is the only ES5.5 in our organisation There is no outbound Firewall or virusscan behind the smtp Port that modify the messages, only a FW, that checks the ports which open port 25 for the ES5.5. But there is a fact, that maybee important to tell. Because we have dynamic ip we dont send per DNS, but we send to a smarthost of our provider, which allow relaying. Could the smarthost be the reason for the problem? Greeting Ralf
April 30th, 2010 10:32am

That could be the problem, but I can't tell you for sure, sorry. -- Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." . "Ralf Hackmann" wrote in message news:9fa5bf50-deee-4605-abd6-4d7e939b4840... Hello Ed, thanks for Your answer. Here is the entire message in original (german) and translated: Ihre Nachricht hat einige oder alle Empfnger nicht erreicht. Betreff: test Gesendet am: 30.04.2010 09:13 Folgende Empfnger konnten nicht erreicht werden: 'ralf.hackmann@gmail.com' am 30.04.2010 09:13 Die Nachricht konnte aufgrund eines Kommunikationsfehlers nicht bermittelt werden. Die MTS-ID der ursprnglichen Nachricht ist: c=DE;a= ;p=esw-gmbh;l=SRV_ESW3-100430071256Z-81952 MSEXCH:IMS:esw-gmbh:DOM-ESW:SRV_ESW3 0x80004005 (00050311) Die Konvertierung zum Internet-Format ist fehlgeschlagen Your message did not reach some or all recipients. Subject: test Posted on: 30.04.2010 09:13 The following recipients could not be reached: 'Ralf.hackmann @ gmail.com' on 04/30/2010 09:13 The message could not be due to a communication error sent. The MTS-ID of the original message is: c = DE; a = p = esw-gmbh; l = SRV_ESW3-100430071256Z-81 952 MSEXCH: IMS: esw gmbh-: DOM-ESW: SRV_ESW3 0x80004005 (00,050,311) Conversion to Internet format failed The servicepack 4 is installed this is the only ES5.5 in our organisation There is no outbound Firewall or virusscan behind the smtp Port that modify the messages, only a FW, that checks the ports which open port 25 for the ES5.5. But there is a fact, that maybee important to tell. Because we have dynamic ip we dont send per DNS, but we send to a smarthost of our provider, which allow relaying. Could the smarthost be the reason for the problem? Greeting Ralf Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
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April 30th, 2010 8:21pm

That could be the problem, but I can't tell you for sure, sorry. -- Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." . "Ralf Hackmann" wrote in message news:9fa5bf50-deee-4605-abd6-4d7e939b4840 ... But there is a fact, that maybee important to tell. Because we have dynamic ip we dont send per DNS, but we send to a smarthost of our provider, which allow relaying. Could the smarthost be the reason for the problem? Greeting Ralf Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." Hi Ed, to check this I changed the setting from smarthost to DNS temporary, but I still have the same error. Greetings Ralf
May 3rd, 2010 9:15am

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