Exchange Server 2007 not delivering internal emails to other internal users
Hi, I have Exchange Server 2007 in a domain environment with Windows Server 2003 and our employees use Outlook 2007. Recently, one of employees, the CEO's secretary, does not receive emails from our CEO and sometimes external clients (both are very important). Our CEO sent her the same message 3 times and she only received it once. With one of our clients, the email was sent from the client to two of our internal employee's. Our secretary did not receive but the other employee did. When I look at the email tracker in Exchange, the messages she did not receive, show up under "Deliver" and "Received". I had her try our OWA and the emails weren't in there either. Anyone know what could cause this issue? Like I said, its pretty random. In the past month, it's happened about 4 times out of 450-500 emails.
July 21st, 2010 3:55pm

The first place I would look is at Views in Outlook. Also determine whether there are other e-mail clients in use, particularly POP clients or Outlook configured with delivery to a PST, both of which will take mail out of the Inbox upon delivery. -- Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." . "beefwellington13" wrote in message news:b97db0c5-32f8-45b8-8ca3-e17c3fdbcfb1... Hi, I have Exchange Server 2007 in a domain environment with Windows Server 2003 and our employees use Outlook 2007. Recently, one of employees, the CEO's secretary, does not receive emails from our CEO and sometimes external clients (both are very important). Our CEO sent her the same message 3 times and she only received it once. With one of our clients, the email was sent from the client to two of our internal employee's. Our secretary did not receive but the other employee did. When I look at the email tracker in Exchange, the messages she did not receive, show up under "Deliver" and "Received". I had her try our OWA and the emails weren't in there either. Anyone know what could cause this issue? Like I said, its pretty random. In the past month, it's happened about 4 times out of 450-500 emails. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
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July 21st, 2010 6:59pm

She only uses Outlook 2007 and OWA. She watched our CEO send her an email which she never received. They tried 2 more times and on the 3rd try, she received it. I checked Exchange and it says she received all 3 but only the last one was delivered. It's not in Outlook at all. I tried Outlook search for it and nothing came up (except the last email she did receive). Any other ideas?
July 21st, 2010 10:30pm

Hi beefwellington13, Is there third party software(antivirus) installed on the client's computer? What about the tracking log exactly, does it show the it is delivered successfully? Please post more detailed information, then we could narrow down the issue. Regards! Gavin
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July 26th, 2010 5:43am

Hi Gavin, Our secretary has MS Forefront (as do all of our computers) and we haven't had any issues with that since we installed it over a year ago. And yes it says it shows up under DELIVER and RECEIVE. I've tried repairing her .pst/ost, no luck. I've turned her cache mode off, we've tried using OWA, I've remade her entire outlook profile, but none have fixed the issue. I'm trying to provide as much info as I can but this is very mysterious to me.
July 28th, 2010 6:43pm

Hi Beefwllington, Sure, it sounds odd, please check the secretary's maillbox on the exchange server, check the mailbox size whehter exceeds the limits. Please create a new mailbox and link it to the secretary's account, and then make a test, to confirm the legacy mailbox whether corrupted or not. If so, use a new mailbox, and import the old emails into the new mailbox. Regards! Gavin
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July 29th, 2010 6:03am

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