Exchange OWA is not opening Exchange server 2013
June 17th, 2015 4:35am

Hi,

Please refer to Sathish's suggestion to have a check. And I will add some related information.

Does all exchange 2013 users occur the issue?

Please confirm if outlook client can connect to exchange server.

Please check OWA setting on IIS. By default only Basic Authentication should be enabled.

Have you try to recreate OWA virtual directory ?

Please check your application log and post related error here for further analysis.

Best Regards,

David

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June 17th, 2015 5:34am

You can re-create OWA virtual directory:

http://exchangeonline.in/re-create-owa-virtual-directory-exchange-2013/

Note: Do not forget to backup OWA settings first (e.g. internal/external URL)

June 17th, 2015 5:49am

I Have two exchange 2013 fresh server but problem is same on both exchange server 2013

Exchange 2007 Sp3 to Exchange server 2013 CU8

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June 17th, 2015 6:31am

Yes All Exchange 2013 OWA is not open.

Application Logs : 

Outlook Web App failed to create ExchangePrincipal for S-1-5-21-233854755-468709869-478961464-15056. IsMonitoringRequest: True. Error: Microsoft.Exchange.Data.Storage.ObjectNotFoundException: The Active Directory user wasn't found.
   at Microsoft.Exchange.Data.Storage.ExchangePrincipalFactory.FromUserSid(IRecipientSession recipientSession, SecurityIdentifier userSid, RemotingOptions remotingOptions)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaClientSecurityContextIdentity.InternalCreateExchangePrincipal()

June 17th, 2015 6:55am

Are you trying to log in from Exchange 2013 OWA into Exchange 2007 mailbox?
If yes, have you configured legacy OWA URL for Exchange 2007?

http://silbers.net/blog/2014/01/22/exchange-20072013-coexistence-urls/

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June 17th, 2015 7:00am

Exchange 2013 to Exchange 2007 OWA is working fine 

New Exchange 2013 Mailbox is not open in Exchange server 2013 Server

June 17th, 2015 7:09am

Can you connect to your exchange 2013 mailbox using e.g. Outlook or other non-OWA method?
Did you check event logs?

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June 17th, 2015 7:23am

Exchange 2007 Sp3

2 CAS Server-

1 MB Server 

Exchange 2013 CU8

2 CAS+MB Server 

I have created 2 New Mailboxes on Exchange 2013 Server and OWA is not opening on Exchange server 2013 Server.

June 18th, 2015 2:58am

Hi Gurmeet,

1) Check if there is any issue with the XAML file type since its a fresh installation i suspect more on this file 
Find the file located in

C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\ecp\DDI\RemoteDomains.XAML
If you have any staging servers with the same version where it is working just copy this XML file or if you could find this file from the setup just replace with the existing one do an iis reset and see the results


2) Check on the Application Pools to view whether OWA and ECP Application Pool is running on .NET Framework v4.0. It maybe the incompletely or corrupted installation of Framework that causes this error.

3)Try to run the following command as Administrator:

%windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i

Change the MSExchangeECPAppPool from .NET Framework from v4.0 to v2.0. Then restart IIS and check the results.

4) Check the bindings of the default website to confirm to Microsoft recommended settings:

({http port 80 *}{http port 80 127.0.0.1}
{https port 443 *}{https port 443 127.0.0.1})

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June 18th, 2015 3:31am

Hi,

Have you recreated OWA virtual directory?

Please try to logon OWA with this URL :

http://ExchangeServer/owa

Make sure the Microsoft Forms Based Authentication service is running on all Exchange servers. 

Best Regards,

David 

June 18th, 2015 3:59am

Hi,

Have you recreated OWA virtual directory?

Please try to logon OWA with this URL :

http://ExchangeServer/owa

Make sure the Microsoft Forms Based Authentication service is running on all Exchange servers. 

Best Regards,

David 

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June 18th, 2015 7:57am

Hi,

Have you recreated OWA virtual directory?

Please try to logon OWA with this URL :

http://ExchangeServer/owa

Make sure the Microsoft Forms Based Authentication service is running on all Exchange servers. 

Best Regards,

David 

June 18th, 2015 7:57am

Hi,

Have you recreated OWA virtual directory?

Please try to logon OWA with this URL :

http://ExchangeServer/owa

Make sure the Microsoft Forms Based Authentication service is running on all Exchange servers. 

Best Regards,

David 

Free Windows Admin Tool Kit Click here and download it now
June 18th, 2015 7:57am

Hi,

Have you recreated OWA virtual directory?

Please try to logon OWA with this URL :

http://ExchangeServer/owa

Make sure the Microsoft Forms Based Authentication service is running on all Exchange servers. 

Best Regards,

David 

June 18th, 2015 7:57am

Outlook Web App failed to create ExchangePrincipal for S-1-5-21-233854755-468709869-478961464-15056. IsMonitoringRequest: True. Error: Microsoft.Exchange.Data.Storage.ObjectNotFoundException: The Active Directory user wasn't found.
   at Microsoft.Exchange.Data.Storage.ExchangePrincipalFactory.FromUserSid(IRecipientSession recipientSession, SecurityIdentifier userSid, RemotingOptions remotingOptions)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaClientSecurityContextIdentity.InternalCreateExchangePrincipal()
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June 19th, 2015 1:17am

If David's response did not help - do you see anything else that does not contain IsMonitoringRequest: True?

June 22nd, 2015 6:18am

Outlook Web App failed to create ExchangePrincipal for S-1-5-21-233854755-468709869-478961464-15056. IsMonitoringRequest: True. Error: Microsoft.Exchange.Data.Storage.ObjectNotFoundException: The Active Directory user wasn't found.
   at Microsoft.Exchange.Data.Storage.ExchangePrincipalFactory.FromUserSid(IRecipientSession recipientSession, SecurityIdentifier userSid, RemotingOptions remotingOptions)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaClientSecurityContextIdentity.InternalCreateExchangePrincipal()
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June 24th, 2015 7:08am

We have recreated the  OWA virtual directory but the problem is same.
June 24th, 2015 7:54am

Hi 

This is because of the stale entries present in the ecp objects as well as in the IIS metabase.

If recreating corresponding affected VD doesnt help you then  try the below steps

Remove the newly created ECP virtual directory

Remove-Ecpvirtualdirectory Identity CAS\Autodiscover (xxxxx)

5)  Remove the ecp objects in AD container

a. Open ADSIEDIT.msc, locate:

Configuration>CN=Services>CN=Microsoft Exchange>CN=Organization>CN=Administrative Groups>CN=Exchange Administrative Groups>CN=Servers>CN=Exchange>CN=Protocols>CN=HTTP

b. In the right pane, please check whether the CN=ECP(xxx) is present. If its present you can remove it

6. Delete the autodsicover in metabase

a. Download the IIS 6.0 Resource Kit Tools from the following link:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=56fc92ee-a71a-4c73-b628-ade629c89499&displaylang=en

b. Install it on the CAS server. Open the Metabase Explorer (Open it in elevated mode)

c. Locate: Exchange -> LM -> W3SVC -> 1 -> ROOT.

d. Check if you are able to find ECP virtual directory  is present, if so, remove it.

7. After that, try recreating the ECP virtual directory and see the results

New-Ecpvirtualdirectory Identity CAS\Autodiscover (xxxxx)

Most likely after following the above troubleshooting steps the affected ECP VD should start working. You can also follow the same troubleshooting steps if in case  you are getting the same error in accessing the OWA,EAC ,Autodiscover and PowerShell Virtual Directories.

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June 24th, 2015 9:03am

ECP is Working fine only OWA issue is not working

I have checked Event viewer Error 146 

Outlook Web App failed to create ExchangePrincipal for S-1-5-21-233854755-468709869-478961464-15056. IsMonitoringRequest: True. Error: Microsoft.Exchange.Data.Storage.ObjectNotFoundException: The Active Directory user wasn't found.
   at Microsoft.Exchange.Data.Storage.ExchangePrincipalFactory.FromUserSid(IRecipientSession recipientSession, SecurityIdentifier userSid, RemotingOptions remotingOptions)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaClientSecurityContextIdentity.InternalCreateExchangePrincipal()

June 25th, 2015 12:34am

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July 7th, 2015 11:16am

ECP is Working fine only OWA issue is not working
July 7th, 2015 11:17am

Ensure the OWA feature is enabled for these two new mailboxes.  If it is, check the following account security settings:

1. Open the Active Directory Users and Computers snap-in.

  • 2. On the View menu, click Advanced Features.

  • 3. Open the properties of a user who cannot log on to Outlook Web Access.

  • 4. Click the Security tab, and then click Advanced.

  • 5. Select the Allow inheritable permissions check box if it has not already been selected.

  • 6. Allow time for replication to occur.

  • Let us know the results.

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July 7th, 2015 2:52pm

This option is already selected
July 8th, 2015 4:59am

Which option is already selected?  "OWA is enabled" or that "Allow inheritable permissions" is checked?
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July 8th, 2015 12:50pm

OWA Option and Allow Inheritable Permission is already enabled .

July 9th, 2015 6:36am

Outlook Mailbox is working fine only OWA is not open

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July 24th, 2015 1:21am

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