Exchange Activesync - new mail not being pushed to iPhone or iPad ....
Hello, We have users with Windows Mobile 6.5 PDAs and, more recently, Apple iPhone and iPad devices running the latest iOS 4.3. Both have 3G connectivity and both are configured to use Exchange Activesync. The problem is that the push e-mail is only working on the Windows Mobile devices - new mail (or calendar appts) only arrive on the Apple devices if the user initiates some activity on the device. Apart from that, everything else works, sending/receiving mail, consulting the GAL, etc. We have E2K3 and the PDAs connect to dedicated front-end servers. The IIS logs don't show anything obvious. Can anyone please suggest what to check please or if there are any tools to diagnose push e-mail? Thanks, - Alan.
April 9th, 2011 7:49pm

So, the direct push is working for windows mobile device, right? I think ActiveSync is functioning normally on the exchange server, otherwise, the issue should happen to all mobile device Please check the configuration on the iPhone iPhone OS Enterprise Deployment Guide Please make sure that the values of background scanning and proactive scanning have been set to 1 (KB 827615) Resources: Direct Push is just a heartbeat away "Issues Related to Direct Push Technology” section in Troubleshooting a Mobile Messaging Solution James Luo TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
April 11th, 2011 2:34am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics