Exchange 2013 does not show AD people pictures

Hello,

Exchange 2013 is configured in hybrid mode with exchange online. Majority of the mailboxes are located in Office 365. Also we have exchange 2007.

When I open mailbox located on exchange 2013 and searching for people- I don't see their pictures.

All pictures are uploaded to AD, also office 365 mailbox owners can see them.

When I check logs on exchange 2013 server, I get 4002 even id:

Process 10556: ProxyWebRequest FederatedCrossForest from S-1-5-21-2000478354-2111687655-1801674531-222614 to https://outlook.office365.com:443/EWS/Gsiedes..contoso.mail.onmicrosoft.com/Exchange.asmx/WSSecurity failed. Caller SIDs: WSSecurity. The exception returned is Microsoft.Exchange.InfoWorker.Common.Availability.ProxyWebRequestProcessingException: Proxy web request failed.  ---> System.Net.WebException: The request failed with HTTP status 404: Not Found.

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)

   at Microsoft.Exchange.InfoWorker.Common.Availability.Proxy.Service.EndGetUserPhoto(IAsyncResult asyncResult)

   at Microsoft.Exchange.InfoWorker.Common.UserPhotos.UserPhotoApplication.EndProxyWebRequest(ProxyWebRequest proxyWebRequest, QueryList queryList, IService service, IAsyncResult asyncResult)

   at Microsoft.Exchange.InfoWorker.Common.Availability.ProxyWebRequest.EndInvoke(IAsyncResult asyncResult)

   at Microsoft.Exchange.InfoWorker.Common.Availability.AsyncWebRequest.EndInvokeWithErrorHandling()

   --- End of inner exception stack trace ---

. Name of the server where exception originated: server. Make sure that the Active Directory site/forest that contain the user's mailbox has at least one local Exchange 2010 server running the Availability service. Turn up logging for the Availability service and test basic network connectivity.

Somehow, instead of querying user settings from AD, exchange contacting with Office 365?

My additional configuration:

1) EWS virtual directory has external URL and Internal URL which is client load balancer. External URL is a URL for Office 365 federation configuration.

2)Autodoscover external DNS records points to the sane URL for EWS (same hostname). Internal dns a record points to exchange 2007 CAS server.

Any ideas?

April 24th, 2015 9:34am

Hi,

According to your description, I understand that cannot see account picture for hybrid environment with Office 365 when search people.
If I misunderstand your concern, please do not hesitate to let me know.

Do you have configure the Availability service for cross-forest topologies?
If not, please refer to below link to configure: https://technet.microsoft.com/en-us/library/bb125182(v=exchg.150).aspx

Besides, we have to change the thumbnailPhoto attribute for OAB so that OAB can update with photo.
More details about GAL Photos in Exchange 2010 and Outlook 2010, for your reference:
http://blogs.technet.com/b/exchange/archive/2010/03/10/3409495.aspx

Thanks

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April 28th, 2015 11:46pm

Hello,First of all I paid attention that 4002 event ID which I mentioned is not related to the issue with photos not showing. just every time I search for people, this error appears....

I tried to use Chrome instead IE11 and was able to see photos? Very strange?! Also even I saw photos, event id 4002 appeared?!:)

All thumbnail photos are updated to AD- that's not the issue

Do you have the explanations?

April 29th, 2015 3:20am

Hi,

It seems unreasonable.
How about run IE with private mode? Please run iexplore.exe -private or reset IE to prevent add-ins effect.
More details about Event ID 4002, for your reference:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Exchange&ProdVer=8.0&EvtID=4002&EvtSrc=MSExchange+Availability&LCID=1033

Thanks

Free Windows Admin Tool Kit Click here and download it now
May 6th, 2015 10:30pm

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