Hello,

A client of us gets a few times a day the message in the bottom of his screen that outlook is trying to retrieve data from the exchange server. It happens every day, a few times a day. It has migrated from Exchange 2007 to Exchange 2013 and has created a new profile. The database the mailbox is located in has many users and no one we heard reporting the same problem. The database is also up and running, no errors etc. The client uses Outlook 2013 and says they have a stable internet line and haven't had this problem with Exchange 2007. They also have this on all their accounts.

The only thing I can think of is that they use two domains in Outlook. Both on the same Exchange server but in Outlook 2013 it works, but I remember that two Exchange domains in previous version of Outlook was not supported and hardly to get it to work.

But could that be the problem? Does anyone has an idea? We are trying to find a solution for days now, but we can't find one. We already migrated to different mailboxes, different servers etc. It's a 6 server clustered setup.

Hopefully someone can help us out here.
Thanks!

Best regards,
Erjen

Hi

How is your 2013 spec'd?

Any network bottlenecks? When this happens can you ping the server? can you rdp to it? how is the responsiveness?

Does this happen when backups are running?

Hi Ed,

Sorry, I don't understand the context of spec'd here. Can you explain that?

There are no network bottlenecks, ping is stable, rdp is working. Responsivness is ok. However, sometimes emails take a long time before it goes out of the Outbox and visible in the sent items.

When it occurs, back-ups are not running.

But in the meantime, we found an issue that the two domains are configured, that one of the two domains is still pointing to the old environment with autodiscover and no srv record configured. hmm, that's not good in any way. We changed that and we will see how it goes. Will let you know, thanks so far.

Did you install recent updates of Exchange 2013 like cumulative updates?

I had same issue after i migrated Exchange 2007 to Exchange 2013. Microsoft technician suggested me to install latest version of cumulative updates on Exchange 2013 and try again, after i install cumulative updates it works fine.

They advise one more thing , Exchange Server 2013 RTM version has this problem, that's why they released cumulative update for fixing this issue.

Hope below link also helps

https://support.microsoft.com/en-us/kb/2934750?wa=wsignin1.0

Regards,

Joby

• Edited by Joby M Chacko 18 hours 16 minutes ago

Did you install recent updates of Exchange 2013 like cumulative updates?

I had same issue after i migrated Exchange 2007 to Exchange 2013. Microsoft technician suggested me to install latest version of cumulative updates on Exchange 2013 and try again, after i install cumulative updates it works fine.

They advise one more thing , Exchange Server 2013 RTM version has this problem, that's why they released cumulative update for fixing this issue.

Hope below link also helps

https://support.microsoft.com/en-us/kb/2934750?wa=wsignin1.0

Regards,

Joby

• Edited by Joby M Chacko Thursday, July 02, 2015 1:12 PM

Hi,

Do you have try to re-configure Outlook profile, run it as online or cache mode?
If this issue only occur on one mailbox, please try to move this mailbox to other database for testing.

Also, we can try to repair this problematic account by New-MailboxRepairRequest. Please refer to:
https://technet.microsoft.com/en-us/library/ff625221(v=exchg.141).aspx

Thanks