Exchange 2013 CU7 & Outlook 2013: Outlook broken on Server 2012 R2 RDP server after latest windows updates

Like the title says, all users are getting the message "Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed."

I've tried deleting & recreating their outlook profile, also tried deleting a users whole profile on the rdp server, none of that did anything. The wizard will find all of the server settings but the outlook program won't actually launch. I've tried loading outlook with no add-ons but that made no difference.

All our other users running traditional desktop PC's running Windows 7 or 8.1 seem unaffected.


  • Edited by joel.smith Tuesday, June 23, 2015 2:00 PM
June 23rd, 2015 1:59pm

Hi Joel,

Have you tried the suggestions above? How about the result ?

Best regards,

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June 25th, 2015 9:25pm

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