I recently installed Exchange 2013 into my Exchange 2007 environment. I got everything working, almost. I moved one mailbox over tot he 2013 server. If I login through OWA I can send mail, get mail, both to and from the other exchange server as well as form and to the internet. But if I login with Outlook 2013 things are not right. First of all when setting up the account, if I try and connect to the 2013 server it cannot resolve the name. I have to put in the 2007 exchange server and then it will resolve and automatically switch the server to the 2013 server. But once I get in I can't see any users when clicking on too. And If I try and send a message it says "The operation failed". I can use that same outlook to connect to my 2007 server just fine and everything works. And again if I login to the 2013 server via OWA everything works. Any help would be appreciated.

First of all when setting up the account, if I try and connect to the 2013 server it cannot resolve the name. I have to put in the 2007 exchange server and then it will resolve and automatically switch the server to the 2013 server.

--- This suggests to me that you still have Autodiscover pointed to the Exchange 2007 server.

But once I get in I can't see any users when clicking on too.

--- http://public.wsu.edu/~brians/errors/to.html

--- This suggests to me that you don't have the Offline Address Book URL properly configured or the Exchange 2013 database has an invalid setting for the OAB.  Switch to online mode instead of cached mode to verify this.

And If I try and send a message it says "The operation failed".

--- Fix the other things first and then maybe this will go away.

Hi,

As per the information and details provided by you, to solve this issue, please follow these steps: -

Outlook 2013 would not connect until a fully trusted/valid SSL certificate has been configured on the server.

You can also follow these steps to resolve outlook connectivity issues:

Uncheck Offline Mode
Restart Outlook
Rebuild
Repair install
Recreate your profile

I hope this information will be helpful for you.
Thanks and regards
Shweta@G 

Hi,

Since the moved mailbox can work fine on OWA 2013 but not in Outlook, I think the issue should be related to autodiscover service.

Please try the following steps to have a try:

1. Recreate a new profile for this moved account instead of using the old profile to force download new server information from Exchange 2013 manually.

2. Please confirm whether the autodiscover service are configured correctly in Exchange 2013. We can check the connectivity with this account in the following link:

https://testconnectivity.microsoft.com/

3. Please make sure all services configurations are correct in Exchange 2013 during the migration. We can refer to the following article to check your steps:

http://blogs.technet.com/b/meamcs/archive/2013/07/25/part-2-step-by-step-exchange-2007-to-2013-migration.aspx

Regards,