Thanks for the reply. Let me explain it a little more in detail. I have created a VM Tree in Exchange 2010. In the VM tree you have two options on how to transfer the caller. 1) Extention # 2) Contact (email address) x- Transfer directly to VM inbox When I configure first option of putting in an ext. #, the call gets transfered but if the call is not picked up at the transferred # after 4 rings, the call is directed back to the VM Tree and does not go to the transferred callers VM box. The same thing happens when I use option # 2 (w/out checking the "Send directly to VM inbox). The only way it seems to be working right now is if I check the box to send it directly. Your thoughts? Any feedback would be helpfulchuck dilla