Exchange 2010 SP1 - Managed Custom Folder Not Displayed in Outlook
We are in the process of migrating to Exchange 2010 SP1 from Exchange 2007. Everything is going smooth but we are implementing Managed Custom Folders and MRM in Exchange 2010. I have tried to create a new managed custom folder several times using
the documented methods in Technet. I have added the Policy Tag and Policy to the mailbox and have never been able to see the Managed Custom Folder in Outlook 2010 or Outlook Web App.
See below
get-managedfolder Archive | fl
RunspaceId : 690a592a-a602-41c6-b389-a9727ea8c6be
FolderType : ManagedCustomFolder
Description : ManagedCustomFolder
FolderName : Archive
LocalizedFolderName : {}
StorageQuota : unlimited
Comment :
LocalizedComment : {}
MustDisplayCommentEnabled : False
BaseFolderOnly : False
TemplateIds : {}
RetentionPolicyTag : {Test Archive}
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : Archive
DistinguishedName : CN=Archive,CN=ELC Folders Container,CN=StudentMail,CN=Microsoft Exchange,CN=Services,CN=Con
figuration,DC=STUDENT,DC=DOM
Identity : Archive
Guid : 9c25c886-b6ec-463c-8d0f-062816bb9143
ObjectCategory : STUDENT.DOM/Configuration/Schema/ms-Exch-ELC-Folder
ObjectClass : {top, msExchELCFolder}
WhenChanged : 4/5/2011 9:19:02 AM
WhenCreated : 4/5/2011 9:19:02 AM
WhenChangedUTC : 4/5/2011 2:19:02 PM
WhenCreatedUTC : 4/5/2011 2:19:02 PM
OrganizationId :
OriginatingServer : sisdomp1.student.dom
IsValid : True
April 5th, 2011 5:29pm
By default, the Managed Folder Assistant is scheduled to run from 1am to 9am every day you can use the EMS to push it as the following:
To start the Managed Folder Assistant for a particular mailbox:
Start-ManagedFolderAssistant –Mailbox UserMailbox
To start the Manged Folder Assistant on a particular server:
Start-ManagedFolderAssistant –Identity ExchangeServerName
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April 5th, 2011 7:03pm
When I run the Start-ManagedFolderAssistant -Identity UserMailbox, the command is successful but still no folder appears in Outlook.
When I run the Start-ManagedFolderAssistant -Identity ExchangeServerName I get the following:
The operation couldn't be performed because object 'sismbxp2.student.dom' couldn't be found on 'SISDOMP2.student.dom'.
+ CategoryInfo : NotSpecified: (0:Int32) [Start-ManagedFolderAssistant], ManagementObjectNotFoundExceptio
n
+ FullyQualifiedErrorId : 913B8685,Microsoft.Exchange.Management.SystemConfigurationTasks.StartElcAssistant
Could this be the problem? If so, do you have any idea what needs to be fixed?
April 5th, 2011 7:33pm
my fault buddy, in exchange 2010 SP1 the command can be run against user mailbox only and has been changed to be a throttle-based (Throttle-based assistants are always running and don't need to be scheduled)
anyway, follow this it will give you full details:
http://technet.microsoft.com/en-us/library/dd638169.aspx
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April 6th, 2011 11:12am
So I opened a ticket with Microsoft and we are waiting for the Licensing Team to open at 9:00am PST. I read multiple times and saw in the EMC that you need to use an Enterprise CAL for Managed Custom Folders and MRM. However I always thought
this was an honor based setup. Our company always trues up our licensing every year with Microsoft based on these numbers. Support won't go any further with me until we confirm the Enterprise CAL. Seems silly to me if it is a honor based
scenario. I know for sure I have an Enterprise server license but have no idea how to verify the Enterprise CAL. So that is now my question: How do I verify that I have an Enterprise CAL?
Naser - thanks for replying.
April 6th, 2011 4:16pm
Hi Wes!
The Start-ManagedFolderAssistant cmdlet needs the identity of the mailbox instead the server identity. So maybe that's all...
Greetings,
Nils
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April 8th, 2011 11:38am
Hi Wes,
Per my known, we could not confirm the information on the server or client, maybe on some compact.
Some information for you:
http://www.microsoft.com/india/sam/lic_cal.mspx
Regards!
GavinPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
April 8th, 2011 12:01pm