Exchange 2010 IS won't start after failed SP1 install and disk restore
Dear experts,
I hope you can help us.
We had a Exchange 2010 server working (unique server in our domain) and we attempted to apply SP1. It crashed during install and so we have restored the Exchange server from a previous image.
After the restore, the Information Store won't start and digging further, it seems the DomainPrep for 2010 SP1 was applied to our domain and so the signature does not correspond anymore.
What can we do to go back to a clean state?
We are unable to run the SP1 install and so I was wondering if there was a way to reapply the 2010 (no-SP1) domain prep?
Any other suggestion?
Thanks in advance.
Best Regards,
Eric
October 15th, 2011 8:12am
what are the events generated ?
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October 15th, 2011 8:42am
Event ID 5000 from MSExchange IS
Unable to initialize Microsoft Exchange Information Store - Error 0x8004010f. (translated from French)
I have tried the suggestion from the KB on this error and with ADSIEdit, the permissions are as they should be.
However the Best Practice analyzer reports that Domain has unknown Exchange signature 13040 (the one applied from SP1 install attempt, so out of sync with the restore of non-SP1 version)
October 15th, 2011 8:53am
Did you gave the Exchange computer Account full permission on the Exchange object in the ADSIEDIT. Also while giving permission please make sure it is set to apply to child objects.
Jasjit Singh Dhindsa | ITIL v3 | IASA Foundation Certified | MCITP:Exchange 2010 | Exchange 2007 | MCTS:OCS 2007 | Exchange 2010 | Exchange 2007 | MCSA:Messaging | Security | MCSE:Messaging | Security | MCP
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October 15th, 2011 9:08am
Yes, all permissions are given, but from what it seems the Active Directory schema is wrong because the setup has prepared the domain for 2010 SP1 and I have restored 2010.
So now I cannot start IS to even try to reapply SP1 (unless there is a way to force install without the IS service running)
Which is why I hope there is a step-by-step procedure to be able to reapply the domain prep for the 2010 (non-SP1) version.Is there such a way? Should I give up?
October 15th, 2011 9:39am
As i understand the Exchange system is on the Exchange 2010 RTM Version and your AD is at version 2010 SP1. The exchange checks the domain version from the attribute
objectVersion on the Exchange System Objects in the domain partition in AD. This is i would try but i would take a complete system backup and Active Directory backup, I would open ADSIEDIT and export the configuration and save
it and then change the attribute objectVersion on the
Exchange System Objects to value 12639.Jasjit Singh Dhindsa | ITIL v3 | IASA Foundation Certified | MCITP:Exchange 2010 | Exchange 2007 | MCTS:OCS 2007 | Exchange 2010 | Exchange 2007 | MCSA:Messaging | Security | MCSE:Messaging | Security
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October 15th, 2011 9:53am
Thanks. Good suggestion.
I just tried it. Still the same thing.
October 15th, 2011 10:01am
Does ExBPA gives any error this time ?Jasjit Singh Dhindsa | ITIL v3 | IASA Foundation Certified | MCITP:Exchange 2010 | Exchange 2007 | MCTS:OCS 2007 | Exchange 2010 | Exchange 2007 | MCSA:Messaging | Security | MCSE:Messaging | Security
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October 15th, 2011 10:12am
No. Not anymore. But MSExchangeIS still won't start.
Same error message.
October 15th, 2011 10:16am
Since the way we try to idenity the Exchange OrganizationDomain version is resolved now, So your setup will also think about it being the RTM version should allow the Domain prep again. So go ahead and run the Exchange server 2010 RTM DomainprepJasjit Singh Dhindsa | ITIL v3 | IASA Foundation Certified | MCITP:Exchange 2010 | Exchange 2007 | MCTS:OCS 2007 | Exchange 2010 | Exchange 2007 | MCSA:Messaging | Security | MCSE:Messaging | Security
Free Windows Admin Tool Kit Click here and download it now
October 15th, 2011 10:24am
Since the way we try to idenity the Exchange OrganizationDomain version is resolved now, So your setup will also think about it being the RTM version should allow the Domain prep again. So go ahead and run the Exchange server 2010 RTM PrepareAD
Jasjit Singh Dhindsa | ITIL v3 | IASA Foundation Certified | MCITP:Exchange 2010 | Exchange 2007 | MCTS:OCS 2007 | Exchange 2010 | Exchange 2007 | MCSA:Messaging | Security | MCSE:Messaging | Security
October 15th, 2011 5:14pm
Tried to run /PrepareAD from original 2010 install and it failed.
I am now considering rebuilding server from scratch, hoping I can reuse the mailbox database.
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October 17th, 2011 12:27pm
What error did it gave ?Jasjit Singh Dhindsa | ITIL v3 | IASA Foundation Certified | MCITP:Exchange 2010 | Exchange 2007 | MCTS:OCS 2007 | Exchange 2010 | Exchange 2007 | MCSA:Messaging | Security | MCSE:Messaging | Security
October 17th, 2011 12:32pm
The error was that the server was in invalid state and that I could only run setup /m:RecoverServer (which also failed at the point of loading installation files)
Thanks for the help. I am now reformatting and reinstalling the server (but this time directly with Ex2k10SP1)...
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October 17th, 2011 12:38pm
The error was that the server was in invalid state and that I could only run setup /m:RecoverServer (which also failed at the point of loading installation files)
Thanks for the help. I am now reformatting and reinstalling the server (but this time directly with Ex2k10SP1)...
October 17th, 2011 7:30pm