I am using exchange 2010 and outlook 2010 and i want to test out the archive settings. I have set up an archive mailbox database and enabled archiving for the user and pointed it at the archive database. I have tried with and without a policy assigned but i am still unable to let users set the policy tags within outlook 2010 or OWA. I have tried both 32bit and 64bit and the button for assign policy stays greyed out. has anyone got this to work, is there something i have missed? cheers chris

You will need to create Personal Tags and apply those tags to the retention policy. This will "light up" the right-click options for the users. The Default and Retention type tags are system or mandatory so they do not give the user options to tag items. To understand the differences between tags, please read: http://technet.microsoft.com/en-us/library/dd297955.aspx Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com

I already have personal tags that are attached to the retention policy that is attached to the user on the system and this makes no difference. the set-up is not disimilar from my test environment where the tagging works with no issues

So you see the policies listed, but are just greyed out? And same experience in OWA (I know you mentioned above, just verifying)? What SP and Update Rollup level are you on? Any issues in the ExBPA report?Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com

no the menu option doesn't appear in either OWA or outlook. I can get outlook to show the "assign policy" button but its greyed out and there is no context menu for it (and that applies to OWA as well) build number 14.01.0218.013 - so that should be SP1 and the roll up pack its confusing the ____ out or me - i did find a blog article somewhere that says there is a bug and it doesn't work in 32bit office but i have it on my test system cheers Chris

Is the Microsoft Exchange Mailbox Assistants service running? Can you run the Start-ManagedFolderAssistant against the mailbox? Then close and reopen Outlook.Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com

the mailbox assistant was running but as soon as i ran "start-managed folder assistant" it popped up as an option cheers chris