Exchange 2007 Send/Receive Internally OK. Receive externally OK. Send externally not working 550 5.7.1
I am not having any problems with our exchange server internally with transport. E-mail flow from this network internal and external is working fine. When off the internal network and using an e-mail client on a computer or smartphone you can receive
messages but cannot send. Error 550 5.7.1
I can't specifically find my problem in the forums or I am using the wrong search terms.
This started happening yesterday and I do not recall making any changes to the MSEC. Any help would be greatly appreciated.
November 13th, 2012 8:11pm
On Tue, 13 Nov 2012 17:11:38 +0000, Sean Pilgrim wrote:
>I am not having any problems with our exchange server internally with transport. E-mail flow from this network internal and external is working fine. When off the internal network and using an e-mail client on a computer or smartphone you can receive
messages but cannot send. Error 550 5.7.1
>
>I can't specifically find my problem in the forums or I am using the wrong search terms.
>
>This started happening yesterday and I do not recall making any changes to the MSEC. Any help would be greatly appreciated.
This is usually a problem with authentication.
How have you restricted the Receive Connector that those SMTP clients
are using?
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
Free Windows Admin Tool Kit Click here and download it now
November 14th, 2012 1:36am
Update: I can send e-mail off net to an internal e-mail address if that helps at all. But, cannot send to users on gmail, yahoo, etc.
In organization config -> Hub Transport -> Send Connector
Name: External
FQDN mail.domainname.com
Address Space
Type: SMTP
Address: *
Cost: 1
Network:
Selected: use Domain Name system DNS "MX" records to route mail automatically.
Source Server:
OurServer
--------------------------------
Server Configuration -> Hub Transport -> Receive Connectors
General:
Default Server
server.netname.local
Network:
Local IP Address(es): 10.6.0.40
Receive mail from remote servers that have these IP addresses:
0.0.0.0/24 ; 10.6.0.0-10.6.0.255 ; 65.125.108.0-65.125.108.255
Authentication:
Basic Authentication
Exchange Server authentication
Integrated Windows authentication
Permissions:
All Checked: Anonymous, Exchange users, Exchange Servers, Legacy Exchange Servers, Partners
Receive Connector 2: SBS Internet Receive
FQDN: mail.domain.com
Local IP Receive: 10.6.0.40
Receive Remote: 0.0.0.0-10.5.xxx.xxx ; 10.6.0.30-10.6.0.30 ; 10.6.1.0-255.255.255.255
If any of this helps. If not let me know where to find the info you requested. Thank you for the response so far!
November 14th, 2012 2:00am
Well, to start, what the heck is up with the 0.0.0.0 network in those
receive connectors? Also, are the receive connectors expected to
accept e-mail from the Internet (in general) or just from the
65.125.108.0/24 network? What about all the networks between 1.0.0.0
and 9.254.254.254?
The next thing to look at is the SMTP Receive protocol log and see if
your inbound connection is using authentication. If it isn't, and this
used to work, check to see if the certificate you're using has
expired. If it has the server may have stopped advertising the
STARTTLS keyword. If you only allow basic authentication when TLS is
used that'd stop your authentication and lead to those 5.7.1 errors.
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
Not sure whats the deal with 0.0.0.0/24 connector. This is a new network to me. I renewed a self-assigned certificate on Nov 2nd when it expired. It's supposed to receive e-mail from the internet in general but I don't know how to check that or
not. Should I open the receive IP range from 1.0.0.0-9.254.254.254?
Where can I check the status of STARTTLS?-Sean Pilgrim
Free Windows Admin Tool Kit Click here and download it now
November 14th, 2012 6:50pm
Thank you! I found the TLS Authentication box was unchecked as you mentioned and when I applied that the mail started flowing. You are my hero! Do I need to start a new thread for another issue or could you help me with one?
our OWA login page will load but when I enter my credentials from the internal network I get:
Outlook Web Access did not initialize. An event has been logged so that the system administrator can resolve the issue. Please contact technical support for your organization.
Copy error details to clipboard
Show details
Request
Url: http://mail.server.com:80/owa/auth/error.aspx
User host address: 10.6.0.226-Sean Pilgrim
November 14th, 2012 7:02pm
On Wed, 14 Nov 2012 15:50:17 +0000, Sean Pilgrim wrote:
>Well, to start, what the heck is up with the 0.0.0.0 network in those receive connectors? Also, are the receive connectors expected to accept e-mail from the Internet (in general) or just from the 65.125.108.0/24 network? What about all the networks between
1.0.0.0 and 9.254.254.254? The next thing to look at is the SMTP Receive protocol log and see if your inbound connection is using authentication. If it isn't, and this used to work, check to see if the certificate you're using has expired. If it has the server
may have stopped advertising the STARTTLS keyword. If you only allow basic authentication when TLS is used that'd stop your authentication and lead to those 5.7.1 errors. --- Rich Matheisen MCSE+I, Exchange MVP
>
>
>--- Rich Matheisen MCSE+I, Exchange MVP
>
>Not sure whats the deal with 0.0.0.0/24 connector. This is a new network to me. I renewed a self-assigned certificate on Nov 2nd when it expired. It's supposed to receive e-mail from the internet in general but I don't know how to check that or not. Should
I open the receive IP range from 1.0.0.0-9.254.254.254?
If you intentd to receive e-mail from the Internet then the remote
ip-rang should be 0.0.0.0-255.255.255.255,
>Where can I check the status of STARTTLS?
The SMTP protocol log.
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
Free Windows Admin Tool Kit Click here and download it now
November 15th, 2012 2:48am
On Wed, 14 Nov 2012 16:02:50 +0000, Sean Pilgrim wrote:
>
>
>Thank you! I found the TLS Authentication box was unchecked as you mentioned and when I applied that the mail started flowing. You are my hero! Do I need to start a new thread for another issue or could you help me with one?
>
>our OWA login page will load but when I enter my credentials from the internal network I get: Outlook Web Access did not initialize. An event has been logged so that the system administrator can resolve the issue. Please contact technical support for
your organization.
>
>Copy error details to clipboard Show details Request Url: http://mail.server.com:80/owa/auth/error.aspx User host address: 10.6.0.226
http://msexchangetips.blogspot.com/2009/04/exchange-2007-outlook-web-access-did.html
http://technet.microsoft.com/en-us/library/bb885054(v=exchg.80).aspx
http://support.microsoft.com/kb/970445
http://www.harrycaskey.com/exchange-2007-owa-did-not-initialize/
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
November 15th, 2012 3:44am