Hello, hoping someone has seen this before. It seems, specifically our Outlook 2007 eu's when sending calendar appointment updates, the update email gets delivered to the internal eu's but get stuck in the outbound internet email queue. All other mail and appointments go thru. I'm using Outlook 2003 and have sent several appointments to my gmail, hotmail, comcast, excite, yahoo (as an admin you tend to hold many accounts for this purpose and I don't have any problems. Ive read several of the MS articles that are close to this issue but none of them are exactly the same so I'm hesitant to apply any hotfix that don't exactly apply. Ive run message tracking and as I stated the email passes the catagorizor and is put the proper queue, however the local delivery is completed while the outbound gets stuck. I look in the queue and see other appointments going thru. Any ideas, help solutions? I've turned up logging on queues and can't seem to find anything.

Also, I must mention that Event 8217 is all over my event log everytime one of these emails gets stuck in the queue.

Clarify: outlook 2007 users calendar update got stuck in the outbound queue when they sent to external, right? Confirm: 1. Is the symptom happened on all outlook 2007 users? 2. Are Outlook 2007 users able to send original calendar items without problem? What kind of calendar item specifically, recurring meeting request or regular? Collect info: 1. Please provide full detail of event 8217 2. Can you provide affected update mails Message History in the Message Tracking Center? 3. Please go to affected outlook 2007, check the setting in Message Format column Notes: Tools menu->options->Mail Format Troubleshooting: 1. Create a test account, deploy outlook 2007 for it, and then try to reproduce issue 2. Go to EMS, check stuck queues Additional Queue Information when the update mail stuck in it

Did you find the solution for the problem with exchange?

I am having this exact same problem ... I read this thread with great interest but there is no solution ... help?Thanks - Clay

We have the exact same problem, client is Outlook 2007, server is Exchange 2003 sp2. Occasionally, ameeting/Calendar appointmentsent to anan external serverwill getstuck in the outbound SMTP Queue(s) and stay in a "RETRY" status. When the email is sent, the following error is generated: Event Type:ErrorEvent Source:EXCDOEvent Category:General Event ID:8217Date:10/21/2008Time:7:42:13 AMUser:N/AComputer:xxxxxxx_SRVDescription: The processing of the recurring appointment with the subject "Meeting time change" in mailbox: John Smith failed with error code 0x80004005. This appointment will not be visible in the web client or other non-MAPI client. A sniffer trace of a forced connection to the receiving server shows a good connection, followed by our exchange server sending a "QUIT" command, never even trying to send the message in the queue. I have also found that that same message sent to 2 other internal email accounts will also cause other errors, when accessed by different clients; OWA and an IMAP4 client (Evolution on a Linux system)). (Note that all meeting request emails are displayed correctly when viewed from an Outlook 2007 client) OWA CLIENT: If the same message iscopied to internal users and the message is checked usingOWA, the message can not be opened and the message preview is unavailable (details indicate a WEB server 500 error) IMAP CLIENT: If the same appointment is sent to an IMAP client, the IMAP client indicates the the message content is in error and does not display the message. In the case of the Evolution client, the client hangs on the message and will not receive any messages past the calendar invitation. When the MAPI client tries to get the message, theApplication log will have the following message from the Content Engine: Event Type:ErrorEvent Source:IMAP4SVCEvent Category:Content Engine Event ID:1023Date:10/14/2008Time:12:57:24 PMUser:N/AComputer:xxxxxx_SRVDescription:Error 0x7da occurred while rendering message 0001-0000017a9cd2 for download for userxxxxxx@yyyy.com For more information, click http://www.microsoft.com/contentredirect.asp.Data:0000: 07 0c 0d 00 .... Application Log message is generated: So far, I have seen this problem on about 5 different users, but it does not happenevery time they send out a calendar appointment. We have found no common thread, other than Outlook 2007 clients sending Meeting requestson anExchange server2003. Thanks, Bill C.

I have the same issue. I am able to duplicate it with changed meeting requests and Outlook 2007 (12.0.6320.500). However if I use a previous version of Outlook 2007, (12.0.6213.1000), it works fine. This really appears to be an issue with a recent Office update.

hi there, RESOLUTION 1) We first checked the messages in the queue and found that it is happening for any domain irrespective of whether receiving server is Exchange Server 2007 or not. 2) When we checked the Queue viewer we find the Additional Information as Unable to open message for delivery. 3) Hence sent the Hot Fix 938650 and installed it. 4) Added the registry key FixRecipientTrackStatusTime at the registry location -HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\InternetContent\MimeHandlers\{85D2DDB8-6225-11D2-BDF1-00C04FD655B5} 5) Rebooted the Server and checked the mail flow and that worked. 6) Monitored the server for a day and the issue did not reoccur. 7) Issue is resolved. Even if the fix says it is for exchange 2007 it works with 2003. We just have exchange 2003 and it solved it. U need to request the update here: http://support.microsoft.com/kb/938650 Hope that helps Cheers Ollie

Ollie, This should fix our problem as it looks to be spot on. Thanks so much for posting the fix and information about the 2007 being a bit confusing at first. Russ Jr.Exchange Admin

This never worked for us. I applied the registry fix and the patches and still get these from time to time. Anyone else got this fixed yet?