This has never happened before. I created a new user in Active Directory, and set them up with a mailbox in exchange. Usually this is all automatic and everything works just fine. However, this time it did not link the account with an email address. I manually added SMTP and X400 in the user properties under the E-mail Addresses tab. Now the user has an email box, and they can get mail to it. Now the problem is they are not showing up in the global address list, and when they try to open Outlook 2003, they get the error message "name could not be matched to a name in the address list." I set up email forwarding so they can still get their work email at their yahoo address. I am stumped. I am not sure quite how to resolve this. Any help would be appreciated. Thank you.

http://support.microsoft.com/default.aspx?scid=kb;en-us;315531 http://forums.msexchange.org/GAL_is_not_updating_when_you_add_new_exchange_user/m_1800449695/tm.htm I hope this information is useful.

Fron the first part of your problem statement it sounds like your recipient update service is not working correctly. Here is a guide on troubleshooting the rus. It should help Part 1 - http://www.msexchange.org/tutorials/Transport-Rules-Exchange-Server-2007.html Part 2 - http://msexchangeteam.com/archive/2004/07/15/184356.aspx Part 3 - http://msexchangeteam.com/archive/2004/07/22/191513.aspx Part 4 - http://msexchangeteam.com/archive/2004/07/27/198662.aspx If the rus gets fixed i believe it will in turn fix the other issues. If not please check out the event logs and post any rus related errors. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. If the post wasn't the exact answer or was helpful in leading you to the answer, please vote it as helpful. This can be beneficial to other community members reading the thread.

For the check name error, please refer to KB 297801 to troubleshoot Support for exchange 2000 has ended on Jan 10, 2006. So it won’t be any support available when issues occur on the exchange 2000 server, if you don’t have extended support Support Life-Cycle Policy for Exchange 2000 ServerJames Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com

Any update on this issue?James Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com