Excel power view error; E_FAIL

As mentioned on a youtube video tutorial (watch?v=gz2N7S6pgks), I want to use excel 2013 power view but got this error;

Error HRESULT E_FAIL has been returned from a call to a COM component.

The E_FAIL code means the error is unknown!

Any help? Thanks.


October 26th, 2014 1:01pm

Hi,

Could you tell me what did you do before this error appeared?

There are some references about Error HRESULT E_FAIL has been returned from a call to a COM component.

http://blogs.msdn.com/b/dau-blog/archive/2012/01/13/how-to-solve-error-hresult-e-fail-has-been-returned-from-a-call-to-a-com-component-popping-up-in-team-system-web-access-tswa.aspx

http://blogs.msdn.com/b/dstfs/archive/2012/04/26/quot-error-hresult-e-fail-has-been-returned-from-a-call-to-a-com-component-quot-using-tfs201-team-web-access.aspx

http://blogs.msdn.com/b/smondal/archive/2013/03/08/error-hresult-e-fail-has-been-returned-from-a-call-to-a-com-component.aspx

If there is anything else that I can do for you regarding this issue, feel free to post back.

Best regards,

Greta Ge
TechNet Community Support

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October 27th, 2014 11:56am

Dear Greta, I have the same problem when working with PowerPivot.
I'm designing a chart, adding the first bar diagram, no problem, adding the second bar diagram, and when I hover the pointer over it, everything disappears.

After that when I click on PowerView icon, error.

If I restart Excel the PowerView, PowerPivot, PowerQuery tabs are gone. Going to Option, COM components, those are checked. After unchecking, OK, checking, OK, those are coming back.

I'm using Windows 7 32 bit and Office 2013 ProPlus 32 bit.

I suppose the problem is with the 32 bit version, I don't have it in the 64 bit version.

Let me know if you now about any patch which can solve this.

I have the latest updates installed of course.

The issue is really persistent.

Kind regards,

Mihly

December 19th, 2014 5:16pm

Hi, 

Im facing the same issue using 64 bit version.

Any help?

Tks,

Flavio

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December 19th, 2014 10:53pm

Hi, I have the same error.
The error began from last week (December 15 th approximately).
When I updated Power View from Excel 2013, the dashboard is updated well.
But, when I clicked on the some chart, the dashboard disappears!.
Some suggestion to fix it?
Thank you.
ADeGa
December 22nd, 2014 5:51pm

I created a table, then another table which I converted to a graph. Everytime I try to slice the first table from the graph, the power view sheet turns into blank and the error message appears.

I tried 32 and 64 bit versions and I had the same problem. I reinstalled office 365 several times, cleaned the registry, etc... Anything worked.

Thank you.



  • Edited by Rawolf Saturday, December 27, 2014 7:27 PM
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December 27th, 2014 7:23pm

I created a table, then another table which I converted to a graph. Everytime I try to slice the first table from the graph, the power view sheet turns into blank and the error message appears.

I tried 32 and 64 bit versions and I had the same problem. I reinstalled office 365 several times, cleaned the registry, etc... Anything worked.

Thank you.



  • Edited by Rawolf Saturday, December 27, 2014 7:27 PM
December 27th, 2014 10:23pm

I had the same issue after the December Office update. Change the regional settings to one which uses dot as decimal separator

Regards,

Attila

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January 5th, 2015 1:48am

Hi,

same issue here. Office Pro Plus 2013 , Windows 8.1, all 64Bit with latest updates. Table with external data loaded. When I create power view and make Line graph. Everytime i click on any line in graph -> white screen and error.

I've changed decimal separator from "," to ".", tested and it seems ok so far.

But please provide some fix. I really don't want to change our users regional settings...

Thank you

Regards

RoSiCzech

January 14th, 2015 3:25pm

The symptoms you describe in this thread are discussed in this post. You might consider to follow the workarounds that are suggested there. We are working on a fix.

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January 14th, 2015 9:21pm

The symptoms you describe in this thread are discussed in this post. You might consider to follow the workarounds that are suggested there. We are working on a fix.

January 15th, 2015 12:21am

Hi, no solution changing comma to dot. I'm using ProPlus, W7, 32bits. Other option?

Regards,

Paco

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January 16th, 2015 9:13pm

Hi Paco,

Did you reboot the computer after the change in regional settings?

January 16th, 2015 10:49pm

We have released a fix for the issue. Read more here:

http://support2.microsoft.com/kb/2956102/en-us

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February 16th, 2015 5:18am

Hello!

The fix has been installed on our corporate machines, but the error persists.

This problem renders PowerView practically unusable. It is a real shame as I just completed MCSE certification on Business Intelligence and wanted to roll out the latest functionalities to our reporting environment.

The setup is Win7, Excel 32-bit (yes, installed the correct fix)

Regards, Markku Kuukasjrvi 

August 3rd, 2015 9:26am

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