Hello All,

A user reported that Excel crashes after sending mail.

Excel is part of Office 365 Pro Plus and is fully update  (Feb 2015). Also there is no add-in enabled.

Is there a way to raise a log or fix this issue?.

Regards

JO

Hi,

In regarding of the issue, please provide us more information to assist you better.

• Do you mind telling us how did the user send the mail?
• Is the user using Outlook to send the Excel file as attachments via emails?

I assume the scenario: The user goes to File --> Share --> Email --> Send as Attachment. When he click "send it" and then Excel crashed and got the "Excel has stopped working" error.

If yes, the issue may be caused by the factor: Apparently when you go to Share an Excel document as an email attachment, it doesn't send it out right away. It goes into a queue, and when you send more than one item to that queue it can cause the program to crash.

Here's the workaround:After hitting Send when you are Sharing a file as an attachment, you need to open Outlook and hit Send/Receive to clear the queue.

If no, please check the event viewer logs to get more information.

Regards,

George Zhao
Forum Support
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• Edited by George.Zhao CHNMicrosoft contingent staff, Moderator 9 hours 29 minutes ago

Hi,

In regarding of the issue, please provide us more information to assist you better.

• Do you mind telling us how did the user send the mail?
• Is the user using Outlook to send the Excel file as attachments via emails?

I assume the scenario: The user goes to File --> Share --> Email --> Send as Attachment. When he click "send it" and then Excel crashed and got the "Excel has stopped working" error.

If yes, the issue may be caused by the factor: Apparently when you go to Share an Excel document as an email attachment, it doesn't send it out right away. It goes into a queue, and when you send more than one item to that queue it can cause the program to crash.

Here's the workaround:After hitting Send when you are Sharing a file as an attachment, you need to open Outlook and hit Send/Receive to clear the queue.

If no, please check the event viewer logs to get more information.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

• Edited by George.Zhao CHNMicrosoft contingent staff, Moderator Tuesday, February 17, 2015 2:23 AM

Hi George,

Thanks for your reply.

The scenario is what you had described:

 The user goes to File --> Share --> Email --> Send as Attachment. When he click "send it" and then Excel crashed and got the "Excel has stopped working" error.

User didn't get "Excel has stopped working". User can't modify or close the Excel. So he had two options:

- Kill the Excel Process 

- Close Outlook then Excel can be used.

It seems Outlook is causing this issue (as you said).

When Excel Crashed after sending mail, I noticed that there is no pending request on Outbox.

Regards

JO

Hi,

From your description, I suppose that the issue may be caused by the reason below:

Excel appears frozen because a modal form opens hidden behind the main Excel window. Since the modal form keeps the focus but is hidden by the main window, the main window is unresponsive.

The issue is caused by the presence of an add-in command in the ribbon of the New Message window in Outlook. It is not caused by the Dynamo add-in for Outlook. The behavior is reproduced with any Outlook add-in that adds commands to the ribbon of the New Message window. 

Thus, if we close outlook, Excel can be used again.

To workaround the issue, please try to disable all the add-ins of Outlook, such as Microsoft CRM add-in.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

Hi,

From your description, I suppose that the issue may be caused by the reason below:

Excel appears frozen because a modal form opens hidden behind the main Excel window. Since the modal form keeps the focus but is hidden by the main window, the main window is unresponsive.

The issue is caused by the presence of an add-in command in the ribbon of the New Message window in Outlook. The behavior is reproduced with any Outlook add-in that adds commands to the ribbon of the New Message window. 

Thus, if we close outlook, Excel can be used again.

To workaround the issue, please try to disable all the add-ins of Outlook, such as Microsoft CRM add-in.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

• Edited by George.Zhao CHNMicrosoft contingent staff, Moderator Friday, February 20, 2015 7:06 AM

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

Hi George,

Sorry, i couldn't test it. However, i will do it today.

Outlook has the "RMS Sharing" Add-in.

It's quite strange because just one (from 20) reported this.

Regards

jo

Hi Jo,

If you have any update, please feel free let me know. :)

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"