Excel Office Pro Plus 2013 on windows 7 64 bit.

This has happened since I loaded it.. older excel never has this issue on same host.

When I am working in a spreadsheet and moving around with arrow keys.. they stop working randomly.

It is NOT scroll lock... I can turn scroll lock on and off no effect.

IF I change to another tab then back to the same tab .. the arrow keys work again!!!

This happens in many spreadsheets... seems like the larger they are the worse it it.. VERY annoying and makes it unusable!!

I have all the latest patches and have rebooted .. this has been going on since I loaded excel.. I was hoping a patch would fix it.. 

but it keeps happening randomly... 

ANY ideas?

-Ken 

 

• Moved by Fei XueMicrosoft contingent staff Tuesday, March 24, 2015 2:41 AM

it sounds like shotcut keyboard conflict, since you have check the scroll lock. you may check some 3-ty program or add-in if who caused it. clean boot is a good choose.

KR

• Edited by robbery kr Wednesday, March 25, 2015 2:01 AM

another possibilities :

1)Open the virtual keybaord in your system, and turn off Scroll Lock from there.

2)Reinstall keyboard drive

http://answers.microsoft.com/en-us/office/forum/office_2010-excel/my-arrow-keys-suddenly-stopped-functioning-in/725e6925-a7ae-4619-b097-1b65c17da3c0?page=3

KR

• Edited by robbery kr Thursday, March 26, 2015 1:34 AM

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Thanks

George Zhao
Forum Support
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