Power View recognizes the city, state, countries of my data and plots it onto a map accordingly using 'Country' as the locations field however the map overview does not have any country outlines or any other map information. Initial settings were 'enabled' when originally prompted, Silverlight version is up to date, and Bing Maps work just fine when visited on an IE page.  I've toggled the map background options have been toggled with no result.  I also tried checking 'Disable hardware graphics acceleration' in Excel>Options>Advanced to no avail. 

There seems to be a connection made with Bing Maps (it knows where Italy and every other country is after all) so I don't think it is a security setting unless there are additional settings that would prevent the detailed data from coming thru? 

The same thing happens when I use the global map option as well - Earth shows up with the countries in their correct locations but nothing else is visible. 

Lenova Thinkpad T440 Intel Core i5

Windows 2007 - 64 bit.

Office 365 ProPlus

I have screenshots but can't add them until this account is verified, will post them ASAP. 

Hi,

Do you mind verifying the TechNet Forums Account and then re-uploading the screenshots? I'll appreciate for it. Please follow below link to verify the account.

How to Verify Your MSDN/TechNet Forums Account So that You Can Post Images and
Links

Or you also can send them via Email (ibsofc@microsoft.com)

One more question, are you using Windows 7? >>Windows 2007 - 64 bit.<<

Regards,

George Zhao
TechNet Community Support

Thanks for the response - I will email the screenshots to you.  I'm using Windows 7, should have been more clear! 

Hi,

I have received your email, and seen the screenshots. I tested the Power view may with my local environment, it seems worked well.

Do you mind telling us your Excel and Silverlight's version number? I recommend you try my version.

Excel: 15.0.4693.1000

Silverlight: 5.1.31211.0

If you have any update, please let me know.

Regards,

George Zhao
TechNet Community Support

I just went to:

(http)://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

and uninstalled/reinstalled the version there:
Silverlight 5 (5.1.30514.0)

Where can I locate the version 5.1.31211.0?

Excel has just been updated to 15.0.4701.1002 and still experiencing same issue - data is loading to correct countries but the map does not have any outlines or data.

EDIT - I refreshed Excel sheet after downloading Office Updates (company has auto-update off) and this seems to have solved my problem. 

Thank you for your help and assistance - it appears not having the most up to date version of Excel was the culprit.

• Edited by KM44 14 hours 10 minutes ago
• Proposed as answer by George.Zhao CHNMicrosoft contingent staff, Moderator 6 hours 15 minutes ago

I just went to:

(http)://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

and uninstalled/reinstalled the version there:
Silverlight 5 (5.1.30514.0)

Where can I locate the version 5.1.31211.0?

Excel has just been updated to 15.0.4701.1002 and still experiencing same issue - data is loading to correct countries but the map does not have any outlines or data.

EDIT - I refreshed Excel sheet after downloading Office Updates (company has auto-update off) and this seems to have solved my problem. 

Thank you for your help and assistance - it appears not having the most up to date version of Excel was the culprit.

• Edited by KM44 Wednesday, March 18, 2015 5:14 PM
• Proposed as answer by George.Zhao CHNMicrosoft contingent staff, Moderator Thursday, March 19, 2015 1:10 AM
• Unproposed as answer by KM44 18 hours 15 minutes ago

Well that was short lived - I started up this morning and the issue is happening again.

Why would this work one day and not work the next?

I have the similar issue that looked all blank, and fixed update the Silverlight 5.

http://microsoft-silverlight.updatestar.com/en-us