I have a user with an ongoing issue with the following error message in Excel 2013:
There isn't enough memory to complete this action.
Try Using Less data or closing other applications.
To increase memory availability, consider:
-Using a 64-bit version of Microsoft Excel.
-Adding memory to your device.
History...
This error used to be on a Windows 7 Professional 64-bit system with 32-bit Office 2013. The office is on a WAN connection to the server via a VPN connection.
They have both xlsx and xls files that are sitting on a Windows 2008 R2 server across the WAN.
User uses preview pane in Windows Explorer.
The problem is intermittent.
The files are small - most less than 100K.
User might have 3 or 4 spreadsheets open at once. All small files.
The problem occurs many times when opening a file directly as an Outlook attachment, but also happens during a file/open procedure.
Troubleshooting and changes included:
1. Advanced Option: Disable hardware graphics acceleration (nope!)
2. Advanced Option: Ignore other applications that use DDE (turned off, but turned back on so Outlook worked properly).
3. Upgraded system to 64-bit office.
4. Turned off Kaspersky EndPoint Protection 10 for a week (uninstalled the software) to see if it was an antivirus problem. (nope!)
5. Actually replaced with a new computer with Windows 8.1, 8 GB RAM and Office 2013 64-bit. PROBLEM CONTINUES...
6. Problem ALSO occurs on remote terminal server (2008 r2 with 64-bit Office 2013), but infrequently.
I have followed these and other recommendations for this error that I have found over the past few months to no avail. The firewall that ran the VPN was also replaced recently.
Anyone have any suggestions?
Thank you,
David Cheyette
Seattle
- Moved by Fei XueMicrosoft contingent staff Thursday, June 25, 2015 5:22 AM