Excel 2013 installed through 365 crashes when small row is in spreadsheet


I have major issue with Excel files that makes Excel stop working when trying to print.
Excel crashes already at the preview pane and it has nothing todo with print driver, it crashes if using the XPS driver as well.

Using Excel installed locally through 365 (All patches applied)

By searching for formatting error in the spread sheet I found out that there were a couple of rows that had very small height and removing those (or increasing them) made Excel not crashing when trying to print.

This excel file is actually working on other installations of Exel 2013 but it seemes to only cause problems on the Excel 2013 installed through 365.

When I found the problem and that it seemes only to be on the 365 Excel I also found another user with same problem but no solution. (community.office365.com/en-us/forums/172/t/168863.aspx)

In my case I have several hundred Excel files and most of them are password protected which makes it impossible to fix the rows manually.

It is not a problem on traditional installed Excel 2013 or earlier versions... So I would say it is a bug with the 365 version of Excel.

Anyone out there with a solution or how to report this to Microsoft?

October 1st, 2013 4:16pm

I would escalate the issue and someone who is more familiar with this kind of issue to deal with this problem.

Thank you for your feedback.

Tony Chen
TechNet Community Support

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October 2nd, 2013 5:59pm

Does this happen in Safe Mode as well?
October 3rd, 2013 6:06pm

Has Microsoft found a solution to this issue?
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December 17th, 2013 5:12pm

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